Tanya Hofstra
Middleburg,FL
Summary
Dependable, Self-Starter, Excellent Customer Service Skills, Excellent Verbal and Written Communication Skills, Ability to Prioritize Workload and the ability to meet daily goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Domestic Engineer
Domestic Engineer
01.2010 - Current
- I have been a stay at home mom of 6
- I can multi-task, work well under pressure, very creative, focused and driven
- I am very organized and keep well to schedule and routines
- Now that my kids are all grown I am looking to start work again.
Denials Management Coordinator
MSC-Medical Supply Company
01.2009 - 01.2010
- Train other team members in India on their daily tasks
- Create Excel spreadsheets on all claims that were denied
- I would review every denial claim that came in and code it with the appropriate denial code.
Tax Specialist
Fidelity Information Services
11.2003 - 10.2005
- Managed tax submissions and made sure all information complied with regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Familiarized county assessors, assessment office employees and field-based staff with updated tax assessment policies and procedures.
- Prepared Tax documents and books to send them to the appropriate counties.
Loan Origination
ABN AMRO
09.2002 - 09.2003
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Hazard Insurance Processor
Alliance Mortgage Company
11.2000 - 09.2002
- Worked as Hazard Insurance Processor in which I updated policies with correct information and made sure the policies were paid on time
- I contacted various companies to send, via facsimile, supervisor reports to insure each individual policy was paid in a timely manner, and processed as efficiently as possible
- I also traveled to various companies to deliver bulk payments
- Responsible for the preparation, and production of microfilm put on permanent file.
Customer Service
Blue Cross Blue Shield
11.1999 - 07.2000
- Blue Cross Blue Shield customer service senior representative, responsible for all aspects related to customer insurance policies, resolved all mailed customer inquires, and sent documents to various medical facilities via facsimile
- Blue Cross Blue Shield customer service associate, responsible for customer relations in whom I successfully resolved customer questions and complaints regarding their current insurance policies
- I researched insurance issues, performed analysis on customer insurance policies, and reinstated insurance policies for renewal
- I also verified customer loan payments to ensure their accuracy in preparation of customer payment receipts
- My excellent communication skills resulted in a high degree of customer satisfaction and received numerous complimentary comments, correspondence, and awards.
Education
High School Diploma -
Edward H White High School
Jacksonville, FL06.1999
Skills
- Administrative Experience
- Microsoft Word
- Leadership
- Management
- Microsoft Excel
- Microsoft Outlook
- Presentation Skills
- Attention to Detail
- Time Management
- Critical Thinking
- Interpersonal Communication
- Quality Assurance
- Written Communication
- Supervision and leadership
- Clerical Support
- Project Planning
Timeline
Domestic Engineer
Domestic Engineer
01.2010 - Current
Denials Management Coordinator
MSC-Medical Supply Company
01.2009 - 01.2010
Tax Specialist
Fidelity Information Services
11.2003 - 10.2005
Loan Origination
ABN AMRO
09.2002 - 09.2003
Hazard Insurance Processor
Alliance Mortgage Company
11.2000 - 09.2002
Customer Service
Blue Cross Blue Shield
11.1999 - 07.2000
High School Diploma -
Edward H White High School
Similar Profiles
G'ona FosterG'ona Foster
Domestic Engineer at Domestic EngineerDomestic Engineer at Domestic Engineer
Nanthini GanesanNanthini Ganesan
Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)
Devan VanWeerdDevan VanWeerd
Enlisted Soldier at 744 Engineer Company, 321 Engineer BattalionEnlisted Soldier at 744 Engineer Company, 321 Engineer Battalion
Emily QuinonesEmily Quinones
Sales Associate at MarshallsSales Associate at Marshalls
Micah FergusonMicah Ferguson
Chick Fil A Assistant Director at Chick Fil a TinseltownChick Fil A Assistant Director at Chick Fil a Tinseltown