TANYA Hunt
Las Vegas,NV
Summary
Experienced Solution Architect, Senior Manager, and IT professional with strong leadership and relationship building skills. Able to work with minimal direction to solve problems, resolve conflicts and respond to stake holder inquiries. Seeking to apply practiced knowledge and experience in ERP Solutions to take on a challenging new role with a growing team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Cloud Solutions Consultant
Argano LLC
11.2020 - Current
- Performed proof of concept demonstrations, instructing potential customers on benefits of D365FO and Power Platform tools.
- Performed detailed research of customer business structures to accurately tailor ERP and custom solutions to unique needs of each.
- Developed next generation integration platform for internal applications.
- Estimated work hours and tracked progress using Scrum methodology.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed analytical data structures.
Senior Integrated Systems Architect
DXC Technology
02.2019 - 11.2020
- Participated in planning, definition, and high-level design of an IT solution
- Worked with customers and stakeholders to help establish the solution intent information models and documentation requirements
- Helped application developers to adopt new platforms through documentation, training, and mentoring
- Utilized relevant tools to support development, testing, operations and deployment of IT solutions
- Managed customer expectations and monitored technical progress
- Served as project management support.
Senior Manager Shared Services
DXC Technology
01.2012 - 02.2019
- Worked directly with Sales, PMO, Delivery and Service Teams to ensure Customer Satisfaction
- Manage a cross-functional team of senior technical consultants in GP, SL and NAV
- Responsible for approving time entries and invoices, 1 to 1 mentoring, performance evaluations, career path plans, hiring, termination, and disciplinary action
- Assisted with contract and solution sales, meeting specified SLA's and T&C on entitlements, rectifying invoice disputes, onboard new and existing customers, and follow up on customer feedback
- Participated in strategic planning, goal setting, benchmarking and bonus structuring to improve individual and team productivity
- Proven leadership of virtual teams, understanding customer needs and providing custom solutions
- Provided direction for team members to reach individual, team, department and organizational goals.
Customer Care Manager
DXC Technology/Tribridge
01.2010 - 12.2011
- Served as an escalation resource for difficult customers and technical issues
- Identified team skills gap and schedule training as needed
- Updated team members on enhancement news and strategic goals
- Assisted in support queue during peak times of high volume
- Performed Year-End Preparation and subject matter webinars for customers.
Senior Consultant
DXC Technology/Tribridge
03.2006 - 12.2009
- Performed system upgrades and implementations
- Conducted design sessions for GP system configurations
- Created custom solutions for customer business needs
- Provided product demonstrations and training
- Delivered customer support for technical issues.
IT Systems Administrator
Del-Air Inc
06.2004 - 03.2006
- Supported Chief Information Officer and senior leadership with daily operational functions to maintain and manage GP systems for multiple aspects of the Construction and Home Building companies comprised by
- Del-Air Corp (HVAC, Electrical, Plumbing, Appliances, and Doors & Windows)
- Performed workstation upgrades, hot fix installations and training for employees on GP and CRM applications
- Delivered support for all companies in GP, FRX, Crystal Reports, Office and Imaging applications as well as data mining for fleet logistics and management of mobile devices
- Designed a new contract workflow in VB.net for warranty claims tracking
- Produced ad hoc reports and documents for senior team members and verified data integrity and accuracy.
Education
Bachelor of Science - IT Management
Western Governors University
Provo, UT12.2023
- Accounting And Management of Information Systems
University of Central Florida
Orlando, FL2006
Associate of Science - Business Administration
Valencia College
Orlando, FL05.2003
Skills
- Public speaking
- Budgeting and finance
- Conflict resolution
- Staff development
- Client assessment and analysis
- Change management
- Team leadership
- ERP and custom solutions
- Technical Requirement Design
- Solutions Deployment
Certification
PL200-Power Platform Functional Consultant, Jul 2023
MB300-Microsoft D365 for Operations - Fundamentals, Nov 2022
Professional Activities
Microsoft Online Training Events
-Presenter: Power Virtual Agent in a Day - May 2023
-Presenter: Power App in a Day - Apr 2023
-Presenter: Power Virtual Agent in a Day - Mar 2023
-Presenter: Power App in a Day - Feb 2023
Tribridge Events100 – 2015 – Online Series
-Panelist: Tips for Dynamics GP Year-End Close
Microsoft Convergence 2015 – Atlanta, GA
-Sales: Tribridge Expo Booth
-Presenter: Advanced Topics in Reporting Tools (SSRS, Power BI, Refreshable Excel Reports &
SmartLists)
GPUG Summit 2015 – Reno/Tahoe, NV
-Ad-hoc Support: GP Medic
-Sales: Tribridge Expo Booth
-Presenter: Payroll Year-End Prep: W2 Checklist
-Academy Instructor: Life Support for the GP Administrator
-Academy Instructor: Advanced Topics in AP
Dynamics Partner Connections 2015 – Reno/Tahoe, NV
-Panelist: Running a World-class Service / Support Organization for Microsoft Dynamics AX: Learn
What Works from the Best
GPUG Year-End Series 2014 – Online Series
-Presenter: The W2 Checklist
GPUG Summit 2014 – St. Louis, MO
-Ad-hoc Support: GP Medic
-Sales: Tribridge Expo Booth
-Presenter: Get Ready for Year-End: W2 Checklist
-Participant: Peer2Peer HR/Payroll
-Academy Instructor: Advanced AR Topics in MSDYN GP
GPUG Summit 2013 – Tampa, FL
-Sales: Tribridge Expo Booth
-Presenter: HRP02 What's All the Buzz About HR
-Academy Instructor: Beyond the Basics HR
-Academy Instructor: Payroll Reconcile
GPUG Summit 2012 – Seattle, WA
-Academy Instructor: Beyond the Basics HR
-Academy Instructor: The Payroll Aftermath
GPUG Summit 2011 – Las Vegas, NV
-Academy Instructor: Beyond the Basics HR
-Academy Instructor: Beyond the Basics Payroll
Timeline
Senior Cloud Solutions Consultant
Argano LLC
11.2020 - Current
Senior Integrated Systems Architect
DXC Technology
02.2019 - 11.2020
Senior Manager Shared Services
DXC Technology
01.2012 - 02.2019
Customer Care Manager
DXC Technology/Tribridge
01.2010 - 12.2011
Senior Consultant
DXC Technology/Tribridge
03.2006 - 12.2009
IT Systems Administrator
Del-Air Inc
06.2004 - 03.2006
Bachelor of Science - IT Management
Western Governors University
- Accounting And Management of Information Systems
University of Central Florida
Associate of Science - Business Administration
Valencia College
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