TANYA I. ELCOCK
Business Operations | Process Improvement | Six Sigma Green Belt | Project Management
Orange,CA
Summary
Director of Business Operations leading workflow design, KPI tracking, and development of 30+ SOPs, process maps, and compliance procedures per year, while maintaining 2+ dashboards for leadership use across fast-scaling and regulated environments. Delivers Six Sigma Green Belt-informed process improvements, Excel and SharePoint dashboards, and cross-functional coordination that has supported major revenue growth and measurable savings of $1M+ annually. Aligns operations, finance, marketing, and leadership around clearer execution and stronger decision-making.
Overview
3
3
Certifications
20
20
years of professional experience
Work History
Director of Business Operations
A & A Worldwide
01.2012 - 09.2019
- Directed end-to-end operational projects, defining scope, rolling out SOPs, KPIs, and compliance procedures that drove 85% revenue growth in fast-scaling e-commerce operations.
- Translated operational and financial issues into data problems, building Excel and SharePoint dashboards that supported faster decision-making and process improvement.
- Built tracking systems that improved visibility across business functions and supported scalable process changes.
- Partnered with finance, marketing, and operations stakeholders to coordinate priorities and keep daily execution moving in a resource-constrained environment.
- Prepared leadership-ready business plans and performance metrics to guide operational decisions and keep leaders aligned.
- Maintained daily execution across competing priorities while supporting operational follow-through and issue resolution.
- Applied process improvement methods to strengthen compliance routines, documentation quality, and operational consistency.
Sr. Business Analyst
Southern California Edison
09.2009 - 09.2011
- Developed enterprise-wide compliance procedures for regulated utility operations, supporting 79% service-level improvements.
- Created process maps and technical documentation for multi-million-dollar infrastructure work, driving $1.1M annual savings.
- Conducted root-cause analyses to isolate process breakdowns and recurring safety, compliance, and readiness risks.
- Built SQL and MS Office dashboards to track operational performance and surface safety and compliance trends.
- Facilitated cross-functional User Acceptance Testing to validate changes against engineering, operations, and regulatory requirements.
- Bridged engineering, operations, and regulatory teams to resolve issues and keep complex infrastructure projects moving.
- Standardized SOP development and traceability documentation across regulated workflows to strengthen audit support and change control.
Business Process Analyst III
Boost Mobile
04.2006 - 09.2009
- Developed service SOPs, flowcharts, and Quality Management Plans that drove $1.3M in savings through targeted process improvement.
- Improved operational service levels from 21% to 85% by redesigning workflows in a regulated telecommunications environment.
- Identified and eliminated the top 20% of recurring issues to reduce repeat disruptions and strengthen day-to-day process stability.
- Audited 40%+ of Knowledge Management content to improve accuracy, consistency, and traceability across operational documentation.
- Managed KPI tracking and data analysis to monitor performance trends and support ongoing operational decision-making.
- Partnered with HR on hiring, onboarding, and performance reviews to align talent support with operational needs.
- Supported cross-functional continuous improvement initiatives by coordinating feedback, follow-up actions, and process updates.
Technical Writing Analyst
Pacific Life Insurance Co.
01.2000 - 12.2006
- Led design and rollout of a SharePoint content management system for company-wide documentation control.
- Delivered a training program that improved adoption of new documentation workflows across teams.
- Streamlined documentation and process efficiencies to generate $1M in annual operating expense savings.
- Developed technical documentation and SOPs to standardize content management practices and reduce ambiguity.
- Applied cross-functional collaboration and change management to align stakeholders on new workflows and training expectations.
Education
Bachelor of Science - Technical Management, Minor in Applied Data Science
Embry-Riddle Aeronautical University
03.2028
Skills
- Process improvement
- Six Sigma Green Belt certificate
- Data analysis
- Process mapping
- SOP development
- Operations management
- Cross-functional collaboration
- Traceability & compliance documentation
- Technical documentation
- Change management
- Team leadership
- Strategic planning
Certification
Six Sigma Green Belt Certificate – Villanova University
Personal Information
- Availability: Available full-time on-site Long Beach starting Aug/Sep 2026 for 12+ weeks
- Work Permit: U.S. Citizen | ITAR Eligible
EDUCATION & HONORS
Order of Sword and Shield Honor Society (Induction September 2026)
Timeline
Director of Business Operations
A & A Worldwide
01.2012 - 09.2019
Sr. Business Analyst
Southern California Edison
09.2009 - 09.2011
Business Process Analyst III
Boost Mobile
04.2006 - 09.2009
Technical Writing Analyst
Pacific Life Insurance Co.
01.2000 - 12.2006
Bachelor of Science - Technical Management, Minor in Applied Data Science
Embry-Riddle Aeronautical University