TANYA JACKSON
McDonough,MI
Summary
Proven leader with significant background in Operations, Quality compliance and Human Resource Management; with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Center Director of Operations
Join Parachute, LLC
09.2023 - Current
- Promoted positive company image and established reputation as donation center of choice.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Kept facility in compliance with all applicable standards and laws.
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
- Implemented data-driven decision making to improve overall center performance in key areas.
- Managed center budget for optimal resource allocation and financial stability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Director of Operations
Octapharma Plasma
08.2020 - 09.2023
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives. Over 600 weekly collections.
- Achieved team goals through formalized training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Benefits Specialist
American Income Life
02.2020 - 02.2021
- Reviewed member enrollments to verify accuracy, entry of information into company's database.
- Communicated effectively vi email, phone and face- to-face with plan participants o resolve issues pertaining to their benefits.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
- Kept detailed records of project progress, discrepancies and other funding issues.
HR Generalist/Assistant Manager
CSL Behring
12.2015 - 02.2020
- Evaluated and resolved all performance-based and on-site incident employee injury claims.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Experienced working with Track wise and Smart Solve for reporting of major deviations.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Advised top management on appropriate employee corrective actions.
- Advised leadership, consultants and other personnel on driving HR policies, union negotiations and business strategy implementation.
- Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Developed and enforced company policy and procedures relating to human resources activity.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Built comprehensive employee recruiting strategy
- Reported production malfunctions to managers and production supervisors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.2w
- Fixed identified issues to increase productivity and boost workflows.
Assistant Manager
Grifols
02.2011 - 11.2015
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Planned and prepared work flow schedules, delegating tasks for 45+ Summary Skills Experience member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Evaluated employee performance and developed improvement plans.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to retain top-quality personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Education
Master of Science - Human Resources Management
Strayer University
Washington, DC12.2018
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS05.2005
Skills
- Recruitment and Hiring
- Decision Making
- Team Leadership
- Skilled in deviation reporting programs: Track Wise and Smart solve
- Human Resources Oversight
- Quality Assurance
- Verbal and Written Communication
- Business Forecasting
- Process Development and Streamlining
- Customer Relations
- Training Management
- Internal and external Audits
- Quality Management
- Quality Improvement Activities
- Quality Oversight
Timeline
Center Director of Operations
Join Parachute, LLC
09.2023 - Current
Assistant Director of Operations
Octapharma Plasma
08.2020 - 09.2023
Benefits Specialist
American Income Life
02.2020 - 02.2021
HR Generalist/Assistant Manager
CSL Behring
12.2015 - 02.2020
Assistant Manager
Grifols
02.2011 - 11.2015
Master of Science - Human Resources Management
Strayer University
Bachelor of Science - Healthcare Administration
Jackson State University
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