Tanya Johnson
Greenville,MS
Summary
Dedicated, responsible, reliable, hardworking, and organized individual seeking a position as a team player with a organization where I can maximize my skills.
Overview
19
19
years of professional experience
Work History
Correctional Sergeant
Department Of Corrections
Gould, AR
01.2017 - Current
- Supervised Four employees and performance of tasks and managed three hundred offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Remote Customer Service Representative
Verizon
Anywhere, MS
01.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Registrar
Chicot Memorial Medical Center
Lake Village, AR
01.2012 - 01.2017
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Processed registrations with attention to compliance with operational policies and [Type] standards.
- Responded to requests for information from various individuals by providing [Type] documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Maintained clean reception area to promote positive, professional environment for clients.
Lead Operations Supervisor
SentryNet
Memphis, TN
01.2006 - 01.2012
- Motivated and trained employees to maximize team productivity.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Business Administration And Management
Grantham University
Lenexa, KS05.2017
High School Diploma -
T L Weston High School
Greenville, MS05.1994
Skills
- Rehabilitation programs
- Security procedures
- Counseling techniques
- Inmate transport
- Officer training
- Correctional program resources
- Rules of conduct
- Inspections
- Inmate movement control
- Conflict management
- Body searches
- Crowd control
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Abilities
Timeline
Remote Customer Service Representative
Verizon
01.2019 - 01.2022
Correctional Sergeant
Department Of Corrections
01.2017 - Current
Registrar
Chicot Memorial Medical Center
01.2012 - 01.2017
Lead Operations Supervisor
SentryNet
01.2006 - 01.2012
Associate of Arts - Business Administration And Management
Grantham University
High School Diploma -
T L Weston High School
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