Microsoft Outlook Suite
Tanya Kindler
Surprise,AZ
Summary
Banking professional with a deep understanding of risk management and regulatory compliance. Known for enhancing operational efficiency and maintaining high standards of accuracy and customer satisfaction. Valued team player who adapts to evolving business needs and drives collaborative success.
Overview
10
10
years of professional experience
Work History
Bank Operations Specialist
TCF Bank
04.2011 - 12.2016
- Provided on-call operations support for up to 30 assigned branches, including general ledger balancing, customer account maintenance, general policies and procedures and month-end reconciliations
- Presented on-site training for new products and procedures, e.g
- Software programming changes, ATM loading changes, check cashing product rollout
- Performed up to three branch audits per week at different locations throughout the 150-branch region
- This consisted of an audit of all physical cash, policy and procedure compliance, risk management
- Collaborated with the security department in research of internal fraud
- Identified and reported one high-profile case that resulted in an arrest
- Assisted with the creation of new training modules, reference manual updates, and company memos
Branch Manager II - Officer
TCF Bank
08.2008 - 04.2011
- Managed a team of 10 employees; coordinated and directed branch sales and operations to achieve company objectives
- Ensured branch was in compliance with BSA/AML requirements
- Consistently met or exceeded branch monthly new money and growth quotas
- Trained and supported staff members leading to a consistent 90%+ employee retention rate
Assistant Branch Manager
TCF Bank
10.2007 - 08.2008
Branch Supervisor
TCF Bank
02.2007 - 10.2007
Bank Teller/Retail Sales Associate
TCF Bank
08.2006 - 02.2007
Education
High School Diploma -
Neuqua Valley High School
Naperville, IL05.2005
Skills
- Leadership team building
- Bank operations oversight
- Regulatory compliance
- Decision-making
- Problem-solving
- Conflict resolution
- Analytical thinking
- Auditing
- General ledger balancing
- Risk management
- Cash handling
- Sales management
Accomplishments
- President's Club company trip in 2009 for outstanding branch sales performance
- Most profitable in-store branch of 2010 in Chicagoland region - 873% annual profitability
- 2016 Quarterly Customer Service Award based on peer nominations
- Consistently received nominations for both quarterly and annual Customer Service Award program
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Operations Specialist
TCF Bank
04.2011 - 12.2016
Branch Manager II - Officer
TCF Bank
08.2008 - 04.2011
Assistant Branch Manager
TCF Bank
10.2007 - 08.2008
Branch Supervisor
TCF Bank
02.2007 - 10.2007
Bank Teller/Retail Sales Associate
TCF Bank
08.2006 - 02.2007
High School Diploma -
Neuqua Valley High School
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