Tanya Kozlowski
Newark,DE
Summary
Experienced operations professional with 19 years in the industry, skilled at thriving in a fast-paced environment and effectively communicating with peers and management across all shifts.
Overview
24
24
years of professional experience
Work History
Cash and Trade Processing Representative 2
Citibank
Newark, DE
07.2005 - Current
- Subject matter expert in all core Lockbox functions, processing, verifying, and shipping government documents
- Assist Operations Coordinators as needed with managing the workflow across different areas
- Review suspicious documents and perform as an auditor, inspecting and rejecting items that do not meet client requirements
- Educate new hires through training overviews, teaching processes and procedures, and helping them develop their full potential
- Mentor underperforming staff to improve their productivity, quality, and overall process knowledge
- Consistently practice team collaboration and communication with colleagues across multiple departments
- Take the initiative to resolve issues, escalating to management as required
- Demonstrate a thorough understanding of products and procedures, with the ability to communicate updates and system enhancements to staff members
- Execute initiatives designed to enhance the employee experience
- Support recognition programs for staff members across all levels
Teller
At Systems
Wilmington, DE
09.2004 - 12.2004
- Received, disbursed, and kept records of cash transactions
- Balanced currency and coin deposits at end of shift
- Prepared deposit slips and financial documents for reconciliation
Vault Clerk/Trust Runner
Wilmington Trust
Wilmington, DE
09.2000 - 09.2004
- Received, released, and delivered securities to and from trust vault
- Maintained organization of the filing system for several departments
- Assisted with regular vault inventory efforts
Education
Business Technology Certification -
Opportunity Center, Inc.
Skills
- Detail orientation
- Microsoft Office
- Computer Proficiency
- Data Entry
- Self Motivation
- Quality Control
- Office Equipment Operation
- Staff Training
- Workflow Coordination
- Decision-Making
- Attention to Detail
- Multitasking Abilities
- Flexible and Adaptable
- Problem-solving abilities
- Adaptability
- Team Collaboration
Timeline
Cash and Trade Processing Representative 2
Citibank
07.2005 - Current
Teller
At Systems
09.2004 - 12.2004
Vault Clerk/Trust Runner
Wilmington Trust
09.2000 - 09.2004
Business Technology Certification -
Opportunity Center, Inc.
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