Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
26
26
years of professional experience
Work History
Administrative Services Analyst I / II
Riverside University Health System - Public Health
04.2023 - Current
Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Receive, review, and analyze invoices for grant-funded program for approval.
Review monthly financial reports and provide guidance on the correct allocation of funds according to the approved budget.
Create and revise financial tracking databases.
Verify accounting strings for financial transactions.
Run reports in PeopleSoft to review billing and backup documentation.
Monitor and review labor distribution reports and prepare labor corrections.
Administrative Services Assistant (ASA)
County of Riverside
01.2023 - 04.2023
Company Overview: Riverside University Health System (RUHS) - Public Health - Procurement and Logistics - Budgets and Grants Support Unit
Provide administrative assistance to the CalFresh Healthy Living (CFHL) Program to perform the following duties:
Receive, review, and analyze invoices for the CalFresh Healthy Living program's seven subcontractors; notate findings and contact subcontractor for corrections
Review monthly financial queries for accuracy and to reconcile the budget, revise budgetary workbook, track purchases daily
Review and analyze subcontractor budgets and provide feedback and make recommendations as needed
Review, analyze, and approve financial data for travel and program purchases, and provide recommendations for budget adjustments when necessary
Provide budget updates during monthly teleconferences with subcontractors relating to budgets, Budget Adjustment Requests (BARs), and invoices
Create and revise financial tracking logs and databases using Microsoft Excel for CFHL support staff
Revise and maintain invoice forms for CFHL Subcontractors
Routinely revise time study forms and certificates of activity using Microsoft Word
Routinely revise due date calendars using Microsoft Word for subcontractors, monthly invoicing workbook in Microsoft Excel, subcontractor budget templates in Microsoft Excel, and mileage forms in Microsoft Word when needed
Train CFHL Office Assistant on subcontractor invoice review, financial query review, finance tracking, and how to utilize and update the tracking database in Microsoft Excel to monitor program spending
Reconcile copier database to verify correct accounting codes and locations
Riverside University Health System (RUHS) - Public Health - Procurement and Logistics - Budgets and Grants Support Unit
Company Overview: Riverside University Health System (RUHS) Medical Center - Corporate Compliance
Investigate daily privacy alerts in FairWarning and provide recommendation to dismiss or open a formal investigation
Track and update privacy violations in ComplyTrack
Investigate potential privacy violations by running audit reports in EPIC and analyze areas of activity in patient charts to determine if a privacy violation has occurred or if the activity is determined to have a business need/justification
Interview involved parties of potential privacy violations to obtain information to provide to the Compliance Director for review and to determine egregiousness
Write up detailed investigative findings to be reviewed by the Compliance Director
Research and provide documentation of completed HIPAA and Compliance education and training for investigation purposes
Write up formal investigative findings for potential disciplinary action by Human Resources
Run reports through ComplyTrack and create graphs in Excel and PowerPoint to provide updates and present totals of privacy violations to the Compliance and Ethics Committee
Riverside University Health System (RUHS) Medical Center - Corporate Compliance
Administrative Services Assistant (ASA)
County of Riverside
06.2020 - 08.2022
Company Overview: Riverside University Health System (RUHS) - Public Health - Emergency Operations Center (EOC) and Department Operation Center (DOC)
Assigned to the Emergency Operations Center (EOC) and Department Operation Center (DOC) in response to the COVID-19 pandemic to provide support and assistance to the Program Chief of Disease Investigation for Case Investigation and Contact Tracing to perform the following duties:
Create, revise, and maintain a confidential Excel database and personnel files for over 700 case investigators, contact tracers, and team leads
Collaborate regularly with the RUHS Internal Audit and Compliance Program Manager for Public Health to provide monthly reports for termed employees, discuss and identify areas of improvement related to termination of access audit findings
Implement corrective action plans that directly address the root cause of all termination of access findings attributable to EOC / DOC workflows
Developed and regularly implement the policies and procedures regarding resignation and assignment termination notifications, account terminations, and electronic asset surrender for EOC/DOC staff to achieve compliance in the areas of information security
Promote awareness and communicate the importance of information security and compliance to regulatory standards to team leads
Ensure follow-up and implementation of corrective action plans related to termination of access monitoring findings
Coordinate system access terminations with RUHS Help Desk and elevate severe cases to the RUHS Chief Information Security Officer to ensure all devices are rendered inoperable
Regularly review and analyze resignation and release procedures to identify and resolve potential compliance issues and concerns and recommend effective courses of action
Lead weekly DOC Staff Management Team meetings which may include training clerical personnel in the performance of standard tasks relating to Disease Investigation and Vaccine Staff and assign tasks as needed
Provide clear and detailed instructions on equipment surrender to Disease Investigation and Vaccine staff at the end of their assignment and complete all required paperwork
Attend weekly leadership Teams meetings with program chief and program coordinators to provide staffing updates as needed
Riverside University Health System (RUHS) - Public Health - Emergency Operations Center (EOC) and Department Operation Center (DOC)
Administrative Services Assistant (ASA)
County of Riverside
04.2019 - 08.2022
Company Overview: Riverside University Health System (RUHS) - Public Health - Procurement and Logistics - Budgets and Grants Support Unit
Provide administrative assistance to the CalFresh Healthy Living (CFHL) Program to perform the following duties:
Receive, review, and analyze invoices for the CalFresh Healthy Living program's seven subcontractors; notate findings and contact subcontractor for corrections
Review monthly financial queries for accuracy and to reconcile the budget, revise budgetary workbook, track purchases daily
Review and analyze subcontractor budgets and provide feedback and make recommendations as needed
Review, analyze, and approve financial data for travel and program purchases, and provide recommendations for budget adjustments when necessary
Provide budget updates during monthly teleconferences with subcontractors relating to budgets, Budget Adjustment Requests (BARs), and invoices
Create and revise financial tracking logs and databases using Microsoft Excel for CFHL support staff
Revise and maintain invoice forms for CFHL Subcontractors
Routinely revise time study forms and certificates of activity using Microsoft Word
Riverside University Health System (RUHS) - Public Health - Procurement and Logistics - Budgets and Grants Support Unit
Office Assistant III
County of Riverside
05.2010 - 04.2019
Company Overview: Riverside University Health System (RUHS) - Public Health - Nutrition Services
Provide administrative assistance to the Nutrition Education and Obesity Prevention (NEOP) Program to perform the following duties:
Receive and review invoices for the NEOP program's seven subcontractors; notate findings and contact subcontractor for corrections
Review monthly financial queries for accuracy, make updates to budget workbook, and track purchases daily
Generate travel authorizations using Microsoft Word and coordinate with County travel agency partner to arrange for travel
Take and transcribe dictation from notes and recordings for NEOP monthly staff meetings
Give budget updates to subcontractors during the NEOP cities subcontractors monthly teleconferences relaying information regarding budgets, Budget Adjustment Requests (BARs), and invoices
Create and maintain shopping request form in Microsoft Word and created and maintained a fillable form using Adobe Acrobat Pro for use by Nutrition Services Staff
Place orders and shop for supplies as needed
Collect and process non-mileage reimbursement forms
Collect, review, and process County carpool travel forms
Process Blanket Purchase Order (BPO) shopping receipts, and shop for food demonstration supplies and materials for NEOP staff
Create, distribute, collect, and review monthly and quarterly study logs and certificates of activity using Microsoft Word and Excel
Train staff on new Cisco Jabber phone system
Generate and process IT paperwork such as Shared Directory Requests (SDRs), Systems Access Requests (SARs), Telecom and Desktop Move Requests Forms (TDRFs), and Communications Equipment Requests as needed
Enter timesheets into the OASIS PeopleSoft system for the Nutrition Services Department
Create databases using Microsoft Excel for all Nutrition Services grants to track expenditures
Assist with phone coverage for Public Health Nutrition Administrative suite providing information to callers and/or refers them to appropriate party
October 2012 - October 2013: served as recording secretary for the Regional Network (RN) staff in inter-County meetings between Riverside and San Bernardino Counties
September 2010 - October 2012: Serves as the point of contact and Information Technologies (IT) liaison and generate, processes, and tracks various IT requests such as Shared Directory Requests (SDRs), Systems Access Requests (SARs), Telecom and Desktop Move Requests Forms (TDRFs), Communication Equipment Requests, Software/Hardware Purchase Requisitions (SHPRs), and Surplus Property Transfers (SPTs) for all of the twenty-one Women, Infant and Children (WIC) Clinics throughout Riverside County
September 2010 - November 2010: Serve as the recording secretary for the Riverside County Joint Health Coalition Meeting to takes and transcribes dictation directly and from notes and recordings
May 2010 - September 2010: Assistant to the Program Coordinator for the It's A Connection (IAC) and Peer Counseling program to perform the following duties:
Make travel arrangements (including flight, lodging and transportation arrangements) for the Nutrition Services Program Coordinator and IAC
Coordinate collection of payroll and mileage reimbursement for Program Coordinator, IAC staff, Peer Counselors (Sistah Connection and Dad's 4 Life)
Submit travel reimbursements
Scan, record and track all Program Coordinator approved documents for tracking purposes prior to routing to the appropriate department for approval
Create new files (file folders, binders, etc.) and maintain filing system
Riverside University Health System (RUHS) - Public Health - Nutrition Services
Secretary II
County of Riverside
07.2003 - 05.2010
Company Overview: Community Health Agency (CHA), Department of Public Health - Administration
February 12, 2009 - May 4, 2010: Assistant to the Public Health Deputy Director of the Clinic Management Branch to perform the following duties:
Calendar meetings
Make travel arrangements
Review incoming documents for approval
Type correspondence, memoranda, and statistical data independently or from rough drafts, notes, or general instruction
Create and maintain new hire paperwork such as Transaction Request Forms (TRFs), Candidate Requisition forms (CRFs), and Salary Step Adjustment forms
Complete time sheets and mileage reimbursement for the deputy director
Sort, screen, prioritize, and route incoming mail
Create new files (file folders, binders, etc) and maintain filing system
Serve on the Federally Qualified Health Center (FQHC) / Community Health Center Board (CHCB) as recording secretary and perform the following duties:
Take and transcribe dictation from notes and recordings
Gather information from board member and prepares other documents (meeting minutes and agenda) and assemble meeting packets
Submit Board member lunch orders
Make rental car reservation for board appointed secretary
Send out meeting reminders to board members and gather RSVPs (either by phone or email)
Update and edit FQHC / CHCB Bylaws and make all corrections and additions when needed
Compile and assemble Governing Board Handbook for current and future board members
Provide information to office and telephone callers and refer them to the appropriate party
Serve as backup for time keeper to enter clinician payroll into OASIS
Assist with phone coverage on a daily basis for Public Health Administrative suite
Act as back-up support for Clinic Management support staff
Serve as backup for time keeper to enter clinician payroll into the Online Administrative Services Information System (OASIS)
Order supplies as needed
May 11, 2006 - February 11, 2009: Assistant to the Public Health Deputy Director of the Epidemiology and Program Evaluation (EPE) Branch to perform the following duties:
Calendar standing meetings
Make travel arrangements
Scan all Deputy Director approved documents for tracking purposes prior to routing to the appropriate department for approval
Type correspondence, memoranda, and statistical data (i.e., charts or tables) independently or from rough drafts, marginal notes, or general instructions in Microsoft Word
Complete time sheets and mileage reimbursement in Microsoft Excel for the deputy director
Sort, screens, prioritize, and route incoming mail
Create new files (file folders, binders, etc) and maintain filing system
Provides information to office and telephone callers and/or refers them to appropriate party
Assist with phone coverage on a daily basis for Public Health Administrative suite
Serve as backup for time keeper to enter clinician payroll into the Online Administrative Services Information System (OASIS)
Order supplies as needed
July 10, 2003 - May 10, 2006: Assistant to the Assistant Public Health Officer and Public Health Deputy Director to perform the following duties:
Assist in creating a variety of medical and health presentations using Microsoft PowerPoint for the Assistant Public Health Officer
Create and maintain database and file of continuing medical education (CME) records and certificates for physicians
Record and transcribe meeting minutes for the West Nile Virus Operations Subcommittee and Continuing Medical Education Subcommittee
Create certificates of completion for physicians and physician assistants for CME
Create and maintain files and logs
Schedule all appointments, meetings, and travel arrangements
Process all incoming and outgoing mail, screen telephone calls and visitors
Proofread and compose routine correspondence as needed
Provide back up support to Agency Administration secretaries
Provide back up support for the Agency Administration Office Assistant in coordinating reservations for the administrative conference rooms; provide back up support for Board of Supervisors Submittal Forms 11 Coordinator
Assigned to work in dual capacity from July 2004 - June 2005, as interim secretary II to the Ambulatory Care Deputy Director, to perform the following tasks: screen telephone calls and visitors; open, sort and screen incoming mail; create and maintain files and signature log
Also provide back up support to Public Health administrative secretaries; assist in performing payroll entry utilizing Online Administrative Services Information System (OASIS) PeopleSoft Program for clinic physicians and physician assistants and coverage for clinic physicians during last minute and planned absences
Community Health Agency (CHA), Department of Public Health - Administration
Office Assistant III
County of Riverside
02.2000 - 07.2003
Company Overview: Community Health Agency (CHA), Administration
Serve as Agency expert in the processing and retention of Board of Supervisors submittal Forms 11; developed and maintain Forms 11 database in Microsoft Access and physical files; distribute original contracts and documents to appropriate parties
Schedule appointments, meetings, and travel arrangements for the Agency Staff Analyst
Serve as receptionist for the executive suite; handle incoming calls and directing customer requests to the appropriate personnel
Assist the Online Administrative Services Information System (OASIS) Program as Enrollment Intermediary for the Department of Health for the Financials Implementation training courses; maintain database and records of employees' scheduled courses and assist in course rescheduling; distribute employee course confirmations
Manage the maintenance and operations of all departmental office equipment (copiers, fax machines, scanners, printers, shredders)
Process all incoming & outgoing mail for the executive suite
Maintain inventory of all office supplies
Coordinate reservation of the administrative conference room and executive library
February 2001 - April 2002: Assigned as acting Secretary II to the health agency's Financial Services Director and Budget & Reimbursement Officer to perform the following:
Type complex statistical and budgetary tabulations, highly confidential reports, and letters
Create correspondence and facilitate conference calls
Schedule appointments, meetings, and travel arrangements
Process all incoming and outgoing mail
July 2001 - August 2001: served as back up support for the Executive Assistant II to the Community Health Agency Director
Community Health Agency (CHA), Administration
Office Assistant II (TAP Employee)
County of Riverside
07.1999 - 02.2000
Company Overview: Community Health Agency (CHA), Administration
Support the Community Health Agency (CHA) Executive Assistant, administration secretaries and Agency Directors by performing the following duties:
Process all incoming & outgoing mail for the executive suite
Maintain inventory of all office supplies
July 1999 - January 2000: Provide clerical support for the Riverside County Children and Families Commission (First 5) staff and Commission Liaison by performing the following:
Create and distributed public meeting notices and flyers according to the Brown Act
Assist the commission liaison in meeting setup and presentations during County Board of Supervisors monthly meetings
Community Health Agency (CHA), Administration
Owner and operator
Crafty Fox Studios
09.2013 - Current
Research, design and develop artisan bath and body products, and resin art
Maintain accounting records for tax purposes
Create and maintain cost analysis log
Design and maintain website and social media pages for marketing and sales
Research and implement safety standards in accordance to FDA guidelines
Education
Bachelor of Arts - Linguistics
University of California
08.1997
Skills
Skilled in Word Processing and Spreadsheet Applications
Proficient in Microsoft Office Suite
Microsoft Excel
Team collaboration
Budget management
Microsoft office
Data research and validation
Timeline
Administrative Services Analyst I / II
Riverside University Health System - Public Health
ELIGIBILITY SPECIALIST II at Riverside University Health System Medical CenterELIGIBILITY SPECIALIST II at Riverside University Health System Medical Center