Tanya Lipford
Guys,TN
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Self Employed
Self Employed Services
Guys, TN
01.2021 - Current
Merchandiser Clerk
PLmarketing
Corinth , MS
02.2020 - 03.2021
- Organized stockroom shelves, racks, cases, bins, and drawers according to product code and size.
- Monitored cash registers at checkout counters during peak hours of operation.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Printed labels and tags for for-sale merchandise.
Logistics Supervisor
Harbor Freight Tools USA
Corinth, Mississippi
03.2018 - 02.2019
- Collaborated effectively in cross-functional team-oriented environment.
- Monitored workers and reviewed completed work for proper performance.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Consistently met company and department objectives within budget and time constraints.
- Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements
- Monitored day-to-day workflow and employee performance to identify ways to boost productivity.
- Presented and explained work orders to team.
- Created and enforced policies and procedures for entire logistics team.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Evaluated performance metrics
- Prepared documents such as bills of lading and invoices.
- Maintained high standards of internal and external customer service.
- Designed standard operating procedures for various aspects of the logistics process such as receiving, warehousing, packaging and labeling.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
File Maintenance Clerk
Kroger
Corinth, MS
01.2013 - 02.2018
- Weekly price changes to accommodate upcoming sales flier
- Changed out store promotional signage
- Setup store displays for upcoming holiday or event sales
- Updated end cap promotional items
- Marked down end of life merchandise
- Ensured all company requests for POI inventory was accurate with on hands matching actual items pulled
Store Manager
RadioShack
Corinth
08.2006 - 06.2012
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Associate of Applied Science - Marketing Management
Northeast Mississippi Community College
Booneville, MSTimeline
Self Employed
Self Employed Services
01.2021 - Current
Merchandiser Clerk
PLmarketing
02.2020 - 03.2021
Logistics Supervisor
Harbor Freight Tools USA
03.2018 - 02.2019
File Maintenance Clerk
Kroger
01.2013 - 02.2018
Store Manager
RadioShack
08.2006 - 06.2012
Associate of Applied Science - Marketing Management
Northeast Mississippi Community College