Tanya Locke
Daphne,AL
Summary
Dedicated and compassionate Medical Office Administrative Professional with extensive experience in front-office operations, patient coordination, and healthcare administration. Proven ability to improve patient satisfaction through efficient scheduling, insurance verification, and excellent customer service. Highly organized, dependable, and committed to maintaining accuracy, confidentiality, and full HIPAA compliance in fast-paced clinical environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist / Certified Medical Assistant
American Family Care
Fairhope, AL
07.2025 - Current
- - Manage patient intake, scheduling, and insurance verification in a high-volume urgent care setting
- - Provide professional front-desk support and facilitate communication between patients and providers
- - Maintain accurate and confidential patient records in EHR systems
- - Process referrals and complete required documentation for continued care
- - Ensure efficient daily workflow while delivering excellent patient service
Patient Care Coordinator I
Hanger Clinic
Fairhope, AL
09.2024 - 06.2025
- - Coordinated patient referrals with external healthcare providers
- - Verified insurance benefits and obtained prior authorizations
- - Maintained detailed documentation and conducted patient follow-ups
- - Prioritized and tracked physician referrals based on urgency
- - Communicated appointment updates with referring providers
Referral Specialist
AltaPointe Health
Mobile, AL
01.2021 - 01.2022
- - Processed referrals and verified insurance eligibility
- - Coordinated approvals with outside facilities
- - Maintained accurate patient records and ensured timely scheduling
- - Communicated effectively with patients, providers, and insurance companies
Team Lead – Admissions
USA Health
Mobile, AL
05.2017 - 09.2020
- - Supervised admissions staff and managed patient check-in workflow
- - Verified insurance coverage and collected patient payments
- - Maintained HIPAA compliance and accurate documentation
- - Reduced patient wait times through workflow improvements
- - Explained billing responsibilities and balances to patients
- - Managed admission, transfer, and discharge processes
Education
Associate of Science - General Studies
Bishop State Community College
Mobile, ALHigh School Diploma - undefined
Leroy High School
Leroy, AL06.1992
Skills
Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
Scheduled patient appointments to optimize clinic workflow and enhance patient satisfaction Assisted patients in navigating scheduling systems to ensure timely access to care Coordinated with healthcare providers to align schedules and minimize wait times
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Demonstrated proficiency in medical terminology to enhance communication within healthcare settings
Executed insurance verification processes to ensure accurate patient billing
Oversaw comprehensive management of medical records to ensure accuracy and compliance
Executed payment collection processes to ensure timely revenue flow
Demonstrated expertise in healthcare software applications to enhance operational efficiency
Delivered comprehensive patient care, ensuring comfort and well-being
Demonstrated exceptional organizational skills to streamline project workflows
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Receptionist / Certified Medical Assistant
American Family Care
07.2025 - Current
Patient Care Coordinator I
Hanger Clinic
09.2024 - 06.2025
Referral Specialist
AltaPointe Health
01.2021 - 01.2022
Team Lead – Admissions
USA Health
05.2017 - 09.2020
Associate of Science - General Studies
Bishop State Community College
High School Diploma - undefined
Leroy High School