Results-driven Personal Injury Specialist with 14 years of expertise in Personal Injury Claims. Proficient in researching and resolving complex issues on behalf of clients. Skilled in providing information and supportive guidance to navigate claims.
Overview
24
24
years of professional experience
Work History
Case Manager
Greathouse Trial Law
Atlanta, GA
08.2023 - Current
Managed and settled older 'problem files' within 6 months of the date of hire.
Manage case load of 75-100 files.
Manage clients' treatment plan standard, as directed by the firm, by keeping in constant communication with clients and their medical providers.
Obtain surgical estimates.
Draft demands, counters, and negotiate all settlements.
Negotiate reductions for bills and subrogation health insurance liens.
Obtain ERISA plan language, run GSCCA lien searches, bankruptcy searches via PACER.
Settle 8-10 policy limit cases, and 7-8 non-limits cases per month.
Case Manager
Morgan & Morgan
Alpharetta, Ga, GA
08.2022 - 08.2023
Carried a case load of up to 250-300 open cases.
Responsible for managing cases from inception through to settlement. Completed client intake, opened insurance claims, managed treatment, opened health insurance/Medicare subrogation files, drafted demands, negotiated settlements, performed balance verifications, requested bill reductions, and final liens.
Met and exceeded firm quotas and bonus program.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Collaborated with medical professionals to coordinate treatment plans for clients.
Maintained accurate case records and documentation according to firm guidelines.
Case Manager Team Lead
Gary Martin Hays & Associates
Duluth, GA, GA
09.2019 - 08.2022
Coordinated training of Case Managers and Team Assistant.
Managed a case count of 248 active pre-litigation personal injury cases.
Oversaw team cases with daily and weekly reviews.
Obtained ERISA Plan Language from Health Plans, ran GSCCCA lien searches, ran Bankruptcy searches via Pacer.
Clients contacted every 14 days, per firm policy.
Compiled, edited, and redacted all team demands.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Case Manager
Kenneth S. Nugent, Law, P.C
11.2009 - 09.2019
Managed an average case load of 120-130 cases from intake through demand.
Obtained all pertinent medical records and bills.
Obtained subrogation, medical, and child support liens.
Updated managing attorney on all pertinent case information.
Maintained communication with clients, insurers, medical providers, and funding companies.
Executed settlement documents and disbursal of funds to client, medical providers, and lien holders.
Met or exceeded firm demand quota consistently.
Intake Specialist/Case Manager
Neil R. Flit and Associates
01.2009 - 11.2010
Prescreened all potential clients and completed the intake process.
Managed an average of 75 client calls per day.
Opened all liability and uninsured motorist claims.
Communicated with insurance companies to ensure acceptance of liability and completion of property damage claims.
Secured all supporting medical documentation and billing statements.
Communicated consistently with clients.
Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, and other pertinent information.
Personal Injury Specialist
Apex Healthcare and Rehab
08.2006 - 12.2009
Attorney liaison for all personal injury cases for 4 multi-disciplined chiropractic clinics
Maintained continuous communication with all guarantors during patient care including billing/collections
Negotiated all medical balances with attorneys
Successfully built strong relationships with Firms in Georgia
Drafted and filed physician's liens.
Premise Sales Representative
Empire Distributors
09.2000 - 08.2006
Serviced a territory of over 96 restaurants, bars and hotels
Increased sales by over 30% in under two years
Improved relations and distribution with all suppliers
Lead wine/spirits tastings and seminars
Frequently awarded salesperson of the month
Education
High School Diploma -
East Greenwich High School
East Greenwich, RI
06.1983
Skills
Experienced in understanding and deciphering medical diagnosis, terminology, procedures and records
Case Needs Assessment
Highly driven, organized and great at Multitasking
Documentation And Reporting
Problem-Solving
Communicates to clients with compassion
FileVine
Litify
Amicus
Needles
Excel
Affiliations
My husband and I enjoy camping with our Golden Retriever, Linus. But our favorite thing is our 2 year old granddaughter, Valerie. (photo upon request)
Timeline
Case Manager
Greathouse Trial Law
08.2023 - Current
Case Manager
Morgan & Morgan
08.2022 - 08.2023
Case Manager Team Lead
Gary Martin Hays & Associates
09.2019 - 08.2022
Senior Case Manager
Kenneth S. Nugent, Law, P.C
11.2009 - 09.2019
Intake Specialist/Case Manager
Neil R. Flit and Associates
01.2009 - 11.2010
Personal Injury Specialist
Apex Healthcare and Rehab
08.2006 - 12.2009
Premise Sales Representative
Empire Distributors
09.2000 - 08.2006
High School Diploma -
East Greenwich High School
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