Bethanie Heath
Lumberton,TX
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Michael Hill Trial Law
02.2024 - Current
- Offered compassionate and attentive guidance to patients during crisis situations.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
Medical Records Specialist
Keller Postman
07.2023 - 11.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Kept accurate log of requests for medical information and records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Paralegal Intern
Flournoy & Flournoy, PLLC
02.2023 - 05.2023
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
- Assisted lawyers with materials preparation for internal and external training events.
- Assigned file numbers and recorded case numbers to prepare master client list.
Front Desk Receptionist
Planet Fitness
04.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Kennel Worker
DogDaddy Frenchies
05.2016 - 10.2021
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted good hygiene in animals by seeing to grooming needs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Sales Associate
Belk
01.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Paralegal
Angelina College
05.2023
Skills
- Telephone Etiquette
- Database Management
- Medical Office Administration
- Medical Record Security
- HIPAA and HITECH Expert
- Knowledgeable in Litify, Filevine, Westlaw, National Records Retrieval, Excel, LexisNexis, RingCentral, Relay, Lead Docket, VineSign and more
- Records Pulling
- Empathic communication
- Client intake
- Follow-up skills
- Records management
- Data entry
- Scheduling appointments
- Patient scheduling
- Appointment scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Intake Specialist
Michael Hill Trial Law
02.2024 - Current
Medical Records Specialist
Keller Postman
07.2023 - 11.2023
Paralegal Intern
Flournoy & Flournoy, PLLC
02.2023 - 05.2023
Front Desk Receptionist
Planet Fitness
04.2021 - 10.2021
Sales Associate
Belk
01.2019 - 12.2019
Kennel Worker
DogDaddy Frenchies
05.2016 - 10.2021
Associate of Science - Paralegal
Angelina College
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