Knowledge of federal, state, and county requirements, regulations, and policies relating to department programs, Ability to work in crisis and emergency situations, Ability to collaborate within a multidisciplinary team, Ability to communicate effectively, Ability to deescalate stressful situations while remaining calm and objective, Knowledge of human behavior, Knowledge of community resources, Knowledge of data practices, Ability to maintain the confidentiality of information, Ability to organize and prioritize daily work tasks with multiple interruptions, Ability to make timely decisions, Ability to establish and maintain effective working relationships with internal and external customers and coworkers, Ability to develop and maintain cooperative and professional relationships with fellow employees, Ability to use logic and reasoning to reach conclusions and approaches to problems, Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters, Ability to think quickly, Ability to work under stressful situations, Ability to actively listen and communicate effectively through clear speech and hearing, Ability to follow instructions, Ability to write clearly and spell correctly, Ability to establish priorities and pass on information as needed, Skilled in organization and prioritizing work effectively, Skilled in verbal and written communication, Skilled in problem solving and conflict management, Ability to work both independently and as a team, Ability to effectively communicate and work with diverse groups of people, Ability to be flexible with work assignments and schedules, Ability to work under stressful situations, Ability to deal reasonably with all people in all situations