Tanya McBurney
Creswell,OR
Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Kohls Department Store
10.2022 - 07.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Owner/Operator
Tanya’s Tack Shack
09.2013 - 03.2023
- I work with customers to determine their needs, suggest multiple products, suggest related items to add to the order and close the sale
- I invoice customers for their orders online and in person and collect payment
- I print pick slips, pull and pack orders, and ship to customers
- I negotiate price and business terms for consignment and small business partnerships
- I negotiate and source wholesale products to resell
- I organized, promoted, and managed an event that attracted over 30 vendors and 250 shoppers in a large venue
- I host Facebook Live events to sell to my customers, increase engagement, and attract new customers
- I promote customer engagement by hosting games, giveaways, and social media marketing tactics
- I utilize Microsoft Excel, Outlook and Word for daily business tasks
- I customize and design my product storefronts and apps in Shopify
- I create products, collections, and marketing campaigns in Shopify
- I utilize Microsoft Windows and iPad devices for running and managing my business tasks
- I arrange to meet local customers in person for local order deliveries.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Seasonal Sales Associate
Kohls Department Store
10.2019 - 01.2020
- I learned how to use the cash register to check out customers, sign them up for credit card, and educate customers on discounts to encourage their return
- I sought out and assisted customers to help them find products, answer questions, and use the store’s mobile app
- I designed, organized, and optimized several product displays to show off products and help cross-sell additional related products
- I moved products around the store as requested to optimize customer experience and make room for new products
- I adjusted pricing of products and displays as requested with a focus on making it easy for customers to understand the pricing of the products they are looking at
- I received orders electronically, gathered products from the floor, packed orders, and printed shipping labels to prepare electronic orders for shipment to customers
- I visited dressing rooms and product displays to restock, clean and organize merchandise
- I trained new employees on how to perform their assigned tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Housekeeper
Crescent Village - Riverstone
05.2010 - 01.2011
- I cleaned, painted, and inspected empty apartments to prepare for new tenants
- I cleaned and maintained common areas to promote a clean and upscale appearance for current and prospective tenants to enjoy.
Product Flow
Circuit City
11.2008 - 03.2009
- I moved products from the warehouse to the sales floor as needed to optimize visibility and availability of product for customers
- I scanned merchandise to reprice and appropriately label to support running sales advertisements
- I assisted customers in locating items, answered product questions, suggested additional related items, and helped close the sale
- I maintained product inventory and frequent pricing changes to support the liquidation of the store.
Education
High School Diploma -
Excel High School
Springfield, OR03.2008
Skills
- Customer service
- Sales
- Social media marketing
- Upsell/cross sell
- Training
- Shipping
- Business development
- Merchandizing
- Project Management
- Planning and coordination
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Time Management
Timeline
Operations Specialist
Kohls Department Store
10.2022 - 07.2023
Seasonal Sales Associate
Kohls Department Store
10.2019 - 01.2020
Owner/Operator
Tanya’s Tack Shack
09.2013 - 03.2023
Housekeeper
Crescent Village - Riverstone
05.2010 - 01.2011
Product Flow
Circuit City
11.2008 - 03.2009
High School Diploma -
Excel High School