Tanya McCutcheon

▪ Established a detailed and insightful business plan and led all aspects of salon construction, including

contractor management, tenant interviewing and oversight, and salon floor design and decoration

▪ Order and maintain all salon supply inventory and successfully maintained 80% rental rate for 4

consecutive years

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Created an effective and purpose-driven business plan and measurably increased clientele by 50% within a year
• Designed and developed facial protocols and an entire skin line while managing all salon inventory, as well as leading and tracking sells, managing social media marketing, and creating effective advertisements and specials

▪ Successfully increased clientele by 25% and recognized as Retail Sales Associate for several months

▪ Scheduled and led appointments for facials, microdermabrasion, and chemical peels while training Junior Estheticians in proper performance and standard expectations

• Enhanced client relationships with effective communication and negotiation skills during recovery processes.
• Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
• Completed 350 hour practicum