Tanya McGee
Alton,IL
Summary
Experienced executive leader in IDD and community living services with more than 25 years of progressive leadership experience in residential, respite, ISLA, Pre-ISLA, and client experience operations. Proven success in strategic planning, operational leadership, regulatory compliance, business growth, team development, and client-centered service delivery. Skilled in leading multidisciplinary teams, managing complex budgets, driving organizational growth, and improving client outcomes while advancing mission-focused care for individuals with differing abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vice President of Client Experience
UCP Heartland
St. Louis, MO
05.2026 - Current
- Lead organizational strategies focused on client recruitment, onboarding, retention, and long-term satisfaction for children and adults with differing abilities.
- Serve as the first executive point of contact for prospective clients and guardians, ensuring a highly personalized and supportive transition into UCP Heartland services.
- Partner collaboratively with executive leadership and program Vice Presidents to align client needs with agency services and growth initiatives.
- Drive business development and program utilization efforts through relationship management, strategic outreach, and community engagement.
- Develop customized client experiences that foster trust, strengthen family relationships, and improve long-term client retention.
- Identify opportunities for organizational growth and expanded service delivery within the IDD community.
- Lead cross-functional teams to improve continuity of care, client satisfaction, and operational efficiency across service lines.
- Utilize extensive knowledge of developmental disability services, client advocacy, and community resources to support organizational mission and strategic goals.
Vice President of Community Living
UCP Heartland
St. Louis, MO
07.2025 - 05.2026
- Served as Executive Leadership Team member with responsibility for Community Living Services, including Independent Living Services, ISLA, Pre-ISLA, and Respite Programs.
- Directed strategic planning, operational oversight, financial management, and quality assurance initiatives for multiple community-based service programs.
- Supervised Department Directors and provided leadership oversight for management teams and program staff.
- Collaborated with executive leadership to implement strategic growth initiatives, operational improvements, and mission-focused service expansion.
- Developed and monitored departmental budgets, ensuring achievement of revenue targets and expense management goals.
- Led recruitment, retention, mentoring, and professional development initiatives for leadership and direct care staff.
- Maintained compliance with HIPAA, accreditation standards, state licensing requirements, DMH regulations, and CARF standards.
- Established performance benchmarks and monitored service outcomes to ensure high-quality, person-centered care delivery.
- Partnered with Quality Assurance teams to enhance program effectiveness, improve operational systems, and maintain accreditation readiness.
- Oversaw policy implementation, staffing strategies, program expansion, and leadership development within Community Living Services.
- Streamlined communication channels between executive leadership and program managers, fostering collaboration.
- Oversaw financial planning processes, ensuring alignment with organizational goals and budgetary constraints.
- Mentored and guided senior staff in best practices for program development and execution.
- Cultivated partnerships with community organizations to expand service reach and impact.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Director of Respite, ISLA & Pre-ISLA Services
UCP Heartland
St. Louis, MO
11.2022 - 07.2025
- Returned to UCP Heartland to oversee Respite, ISLA, and Pre-ISLA programs with responsibility for program operations, staffing, compliance, and financial performance.
- Managed departmental budgets, staffing models, program development, and regulatory compliance for residential and respite services.
- Directed hiring, supervision, evaluation, coaching, and development of leadership staff and Direct Support Professionals.
- Ensured compliance with Medicaid, DMH, CARF, HIPAA, HCBS, and other funding and accreditation requirements.
- Led intake, transition, discharge planning, and person-centered service implementation for clients and families.
- Collaborated with nursing, quality assurance, and executive leadership teams to ensure optimal client care and service delivery.
- Maintained strong relationships with families, guardians, case managers, community stakeholders, and funding agencies.
- Provided 24/7 leadership support and operational oversight for assigned residential and respite programs.
- Conducted program evaluations, monitored performance metrics, and implemented operational improvements to increase service quality and efficiency.
Assistant Director of Residential Services
St. Louis Arc
St. Louis, MO
08.2022 - 11.2022
- Oversaw residential program operations and ensured compliance with DMH waiver requirements, CQL standards, and organizational policies.
- Supervised and supported leadership teams and Direct Support Professionals while maintaining continuity across residential services.
- Assisted with staff recruitment, onboarding, training, and retention initiatives.
- Coordinated with families, advocates, medical professionals, and community stakeholders to ensure high-quality person-centered care.
- Supported program development, staffing coordination, and operational compliance efforts across residential settings.
- Conducted regular assessments to monitor client progress and adjust services accordingly.
- Developed and implemented individualized support plans enhancing client outcomes and satisfaction.
- Collaborated with multidisciplinary teams to ensure comprehensive care for residents' needs.
- Mentored new staff members on policies and procedures, fostering a culture of continuous learning.
- Advocated for clients' rights and needs within the community, strengthening external partnerships and resources.
- Coordinated training programs for staff, promoting best practices in residential service delivery.
- Handled on-call rotation, remaining available for after-hours calls and on-site assistance.
- Built strong relationships with families of residents by providing regular updates on their loved ones'' progress in the facility.
- Collaborated with external agencies to secure funding for various projects or initiatives within the residential facility.
Education
General Studies -
Lewis and Clark Community College
Godfrey, IL01-1992
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Client relationship building
- Strategic planning
- Results-driven
- Customer service
- Documentation and reporting
- Process improvement
- Training and mentoring
- Budget oversight
- Staff training
- Customer and employee rapport
- Event networking
- Recruiting and interviewing
Affiliations
- Member of STARLING
- ANCOR
Certification
Certifications and Licenses CPR/FA & Med Level I, CPI and SerSAFE
Timeline
Vice President of Client Experience
UCP Heartland
05.2026 - Current
Vice President of Community Living
UCP Heartland
07.2025 - 05.2026
Director of Respite, ISLA & Pre-ISLA Services
UCP Heartland
11.2022 - 07.2025
Assistant Director of Residential Services
St. Louis Arc
08.2022 - 11.2022
General Studies -
Lewis and Clark Community College