Tanya Montoya
Whittier,CA
Summary
Seasoned administrative professional with more than 15 years of experience in social services operations. Brings strong skills in data management, document tracking, and communication with clients, supervisors, and partner agencies. Committed to accurate reporting, policy compliance, and process improvement.
Overview
23
23
years of professional experience
Work History
Business Services Administrator
County of Orange - Social Services Agency
Orange, CA
09.2016 - 03.2026
- Coordinated administrative operations for County of Orange social services programs to enhance service delivery.
- Partnered with departmental leaders to define organizational goals and develop strategic plans and objectives.
- Developed strategies to streamline operational procedures within the department.
- Prepared reports, presentations, spreadsheets and correspondence.
- Communicated with clients, supervisors, and partners about case status updates.
- Follow applicable laws, regulations, and organizational policies during daily work.
Staff Specialist-Human Resources
County of Orange - Social Services Agency
Santa Ana, CA
06.2007 - 09.2016
- Prepared social services reports for County of Orange Social Services Agency leadership, facilitating data-driven decision-making.
- Assisted in the recruitment process by conducting interviews, evaluating resumes, and making hiring decisions.
- Reviewed job descriptions for accuracy prior to posting open positions internally or externally.
- Coordinated new hire orientations, enhancing employee integration into company culture and values.
- Provided guidance on career development opportunities within the organization.
- Updated and organized confidential records to ensure data accuracy and accessibility. and updated agency databases with current case information.
- Maintained confidential records supporting Social Services Agency operations.
Staff Specialist-Quality Assurance
County of Orange - Child Support Services
Santa Ana, CA
10.2002 - 06.2007
- Resolved inquiries from clients, staff, and partner agencies.
- Supported program compliance through file review and documentation checks.
- Collaborated with county teams to update procedures and service practices.
- Prepared reports, forms, and correspondence for department leadership.
- Tracked case records and service data in county information systems.
- Participated in ongoing training and compliance activities.
Education
Associate of Science - Business Administration
Cerritos College
Norwalk, CABachelor of Science - Criminal Justice
California State University, Fullerton
Fullerton, CASkills
- Report preparation
- Data analysis
- Data management
- Workflow systems
- Policy compliance
- Administrative operations
- Excellent customer service
Timeline
Business Services Administrator
County of Orange - Social Services Agency
09.2016 - 03.2026
Staff Specialist-Human Resources
County of Orange - Social Services Agency
06.2007 - 09.2016
Staff Specialist-Quality Assurance
County of Orange - Child Support Services
10.2002 - 06.2007
Associate of Science - Business Administration
Cerritos College
Bachelor of Science - Criminal Justice
California State University, Fullerton