Tanya Morse
Security Officer Customer service Caregiver Home Health Aid
Lakeland,FL
Summary
Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Lakeland , FL
11.2020 - Current
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
GC Services Call Center
Lakeland, FL
03.2018 - 09.2020
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Home Health Aide
Senior Helpers
Lakeland, FL
02.2019 - 08.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided direct personal care and administrative services to clients.
- Constructed cognitively stimulating activities.
- Transported clients for medical and personal outings.
Caregiver, Special Needs
Lake Morton Assisted Living
Lakeland, FL
12.2019 - 07.2020
Security Officer
Vista Security Services
Lakeland, FL
05.2016 - 06.2018
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Customer Service Representative
Sykes Call Center
Lakeland, FL
10.2016 - 02.2018
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
Education
Basic Curriculum
Kathleen Senior High School
Lakeland, FL06.1988
Skills
- Microsoft Outlook
- Security Regulation Enforcement
- CPR Certified
- Security Team Coordination
- Crisis Intervention Training
- Foot and Vehicle Patrol
- Active Listening
- Prevention of Unauthorized Entry
- Weapons Screening
- Checking Credentials
- Perimeter Patrol
- Safety and Security
- Fire Safety Regulations
- Screening Wands
- Public Safety and Security
- Stationary Surveillance
- Interior and Exterior Patrol
- Premises Patrols
- Medical Emergency Response
- Control Crowd
- Responding to Emergencies
- Inspecting Buildings
- Assigned Site Patrol
- Escorting Customers
- Facility Protection
- Facility and Grounds Patrol
- Equipment Maintenance
- ID Verification
- Alarm Systems
- Motor Vehicle Escort
- Speaking
- Writing
- Dispatching
- Coordination
- Monitoring
- Persuasion
- Troubleshooting
Timeline
Security Officer
Allied Universal Security Services
11.2020 - Current
Caregiver, Special Needs
Lake Morton Assisted Living
12.2019 - 07.2020
Home Health Aide
Senior Helpers
02.2019 - 08.2020
Customer Service Representative
GC Services Call Center
03.2018 - 09.2020
Customer Service Representative
Sykes Call Center
10.2016 - 02.2018
Security Officer
Vista Security Services
05.2016 - 06.2018
Basic Curriculum
Kathleen Senior High School
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