TANYA PFALTZGRAFF
San Antonio
Summary
Talented Manager with team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
OPERATIONS/GUEST RELATIONS
GREAT ROOM ESCAPE COMPANY
09.2017 - Current
- Customer service/Host, Lead employee when management is not on site, Operate Escape room games as Game Master, Assist with room reset and repair after each game, New employee training, Concessions and merchandise sales
PARKING SUPERINTENDENT/SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
05.2022 - 08.2024
- Supervise the Department's Security Division, Organize and plan Security training throughout the year and ensure all Guards are trained on CPR/AED/First Aid as part of new employee orientation, Track all licenses and schedule training to keep up to date, Monitor all 3 shifts to ensure all information is distributed appropriately, Manage all parking lots for staff and coordinate with internal and external clients to determine use and availability, Track all accidents Incidents accurately that occur and ensure that all safety procedures are followed, Investigate incidents
- Ensure Incident reports are completed accurately and train staff accordingly, Oversee Emergency Operations for Division and Department, Work with the EOC, SAPD, SAFD and City entities to ensure proper safety protocols are followed and training is coordinated for Security staff, Provide exceptional customer service to internal and external customers, Conduct staff meetings with all 3 shifts quarterly, Complete facility inspections monthly and revise appropriate items based on findings
PARKING SUPERINTENDENT/SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
05.2022 - 08.2024
- Supervise the Department's Security Division, Organize and plan Security training throughout the year and ensure all Guards are trained on CPR/AED/First Aid as part of new employee orientation, Track all licenses and schedule training to keep up to date, Monitor all 3 shifts to ensure all information is distributed appropriately, Manage all parking lots for staff and coordinate with internal and external clients to determine use and availability, Track all accidents Incidents accurately that occur and ensure that all safety procedures are followed, Investigate incidents
- Ensure Incident reports are completed accurately and train staff accordingly, Oversee Emergency Operations for Division and Department, Work with the EOC, SAPD, SAFD and City entities to ensure proper safety protocols are followed and training is coordinated for Security staff, Provide exceptional customer service to internal and external customers, Conduct staff meetings with all 3 shifts quarterly, Complete facility inspections monthly and revise appropriate items based on findings
THIRD SHIFT SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
08.2018 - 05.2022
- Supervise Security Guard I's and Temp Security Guards, Plan schedules for staff and post rotation, Review and approve leave, Assist with the hiring process, training and instructions for Security Guard I's and Temp Guards, Monitor building activities and coordinate items with staff, Ensure secure areas are monitored and that all soft points are staffed, Complete all Administrative processes in a timely manner, Report any damaged, or missing inventory, Ensure all staff follow rules and regulations, policies and procedures, Provide exceptional customer service
DEPUTY SHERIFF
ANNE ARUNDEL COUNTY SHERIFF'S OFFICE
09.1997 - 08.2017
- Provides order and security in the courthouse and courtrooms to include general search and surveillance, preserving order during court session, maintains security and custody of persons brought before the court, and persons detained in holding cells or lock up facilities
- Serves civil and criminal process papers to include but not limited to summons, subpoenas, civil and criminal citations/warrants, and writs (execution/possession)
- Provides accurate, complete and concise testimony in courts of law in a professional manner and in appearance as a representative of the Anne Arundel County Sheriff's Office
- Provides court ordered protection of persons for various public and private assignments
- Performs traffic control enforcement
- Issues warnings and citations for moving violations
- Knowledge of applicable Federal, state and local laws and regulations
- Knowledge of applicable rules, regulations, procedures and policies of the Anne Arundel County Sheriff's Office
- Serves, in some instances, as 1) a back-up responder to assist Anne Arundel County Police units, 2) a first responder to an on-view situation, circumstance or condition requiring law enforcement intervention, or 3) an assistant to other local, state or federal law enforcement agencies as may be necessary in highly stressful and potentially dangerous or hostile situations
- Levies and seizes property on judgments; arranges for the sale of seized property as ordered by the court
- Serves arrest warrants and judgments; makes arrests on criminal bench warrants and civil body attachments
- Previous NCIC training and access
Education
Associate of Arts - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
Arnold, MD06.1996
Skills
- CPR/AED/First Aid Instructor Expiration 2025
- Type 45 wpm
- Project Management
- Crisis Management
- Time Management
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Management
Timeline
PARKING SUPERINTENDENT/SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
05.2022 - 08.2024
PARKING SUPERINTENDENT/SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
05.2022 - 08.2024
THIRD SHIFT SECURITY SUPERVISOR
CITY OF SAN ANTONIO HENRY B. GONZALEZ CONVENTION CENTER
08.2018 - 05.2022
OPERATIONS/GUEST RELATIONS
GREAT ROOM ESCAPE COMPANY
09.2017 - Current
DEPUTY SHERIFF
ANNE ARUNDEL COUNTY SHERIFF'S OFFICE
09.1997 - 08.2017
Associate of Arts - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
Similar Profiles
Brian MarabanianBrian Marabanian
General Manager at The Great Escape RoomGeneral Manager at The Great Escape Room
Lily BeraLily Bera
Game Master at The Great Escape RoomGame Master at The Great Escape Room
Tatiana SolanoTatiana Solano
Game Master at Scenario Escape RoomGame Master at Scenario Escape Room