Tanya Pinyan
Keenesburg,USA
Summary
Dynamic customer service professional with a proven track record. Proficient in utilizing advanced software tools to streamline operations and improve service delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
SENIOR RETAIL REPRESENTATIVE CUSTOMER SERVICE
FIRST NATIONAL BANK OF OMAHA
GREELEY, CO
02.2022 - Current
- Assist customers with account inquiries and transaction processing.
- Resolved customer complaints with empathy and professionalism.
- Maintained compliance with banking regulations and policies.
- Utilized various software and tools to streamline processes and optimize performance.
UTILITIES BILLING DEPARTMENT
TOWN OF KEENESBURG
KEENESBURG, CO
03.2021 - 12.2021
- Billing for water and sewer utilities.
- Completed day-to-day duties accurately and efficiently.
CUSTOMER SERVICE SALES
RITCHEY LIVESTOCK ID
BRIGHTON, CO
05.2019 - 03.2021
- Place orders for customers via phone, fax, email, and mail.
- Create custom spreadsheets in excel for customized orders.
CUSTOMER SERVICE / NIGHT BILLER / ACCOUNTS RECEIVABLE
RAC TRANSPORT LTL
COMMERCE CITY, COLORADO
09.2012 - 04.2019
- Data entry of invoices/bill of ladings into computer system.
- Customer service days, tracking shipments, quotes, billing, manifesting of bills from other interline companies, audits.
- Accounts Receivable/Collections, calling on accounts for payments. Research accounts.
Education
Some College (No Degree) - Billing And Coding Health Insurance
Preppy
OnlineSkills
- Customer service excellence
- Attention to detail
- Time management
- Cash handling proficiency
- Payment processing
- Patience and empathy
- Adaptability and resilience
- Problem-solving abilities
- Empathy and patience
- Regulatory compliance
- Effective communication
- Order processing
- Complaint handling
Timeline
SENIOR RETAIL REPRESENTATIVE CUSTOMER SERVICE
FIRST NATIONAL BANK OF OMAHA
02.2022 - Current
UTILITIES BILLING DEPARTMENT
TOWN OF KEENESBURG
03.2021 - 12.2021
CUSTOMER SERVICE SALES
RITCHEY LIVESTOCK ID
05.2019 - 03.2021
CUSTOMER SERVICE / NIGHT BILLER / ACCOUNTS RECEIVABLE
RAC TRANSPORT LTL
09.2012 - 04.2019
Some College (No Degree) - Billing And Coding Health Insurance
Preppy