Ethan Beachy
Manassas,VA
Summary
Enthusiastic Retail Service Specialist with many years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services, and policies for optimum customer service.
Overview
6
6
years of professional experience
Work History
Retail Customer Service Representative
Wegmans Food Markets, Inc
Manassas, VA
08.2020 - Current
- Delivered friendly customer service on Wegmans front end, Meat, and Seafood departments
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Assisted shoppers with product location, pricing questions, and store policies.
- Engaged with customers and recommended products based on needs and requests.
- Resolved customer concerns while supporting Wegmans standards for service excellence.
- Resolved customer complaints in a professional manner.
- Processed purchases using POS systems and accurate cash handling procedures.
- Ensured groceries were bagged properly to maintain product quality. and organized carts for smooth checkout flow.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Conducted regular inventory counts of all merchandise in the store.
Education
Charles J Colgan Sr High School
Manassas, VASkills
- Cash handling
- Checkout operations
- Inventory counts
- Store policies
- Product knowledge
- Sales floor support
- Merchandise restocking
- Product sorting
- Item lookup
- Retail floor stocking
- Customer service excellence
- Customer relationship management
- Customer interaction
- Effective communication techniques
- Active listening techniques
- Conflict resolution
- Problem solving
- Detail-oriented approach
- Teamwork
- Telephone etiquette
- Customer understanding
- Flexible availability
- Facility sanitation
References
References available upon request.
Timeline
Retail Customer Service Representative
Wegmans Food Markets, Inc
08.2020 - Current
Charles J Colgan Sr High School