Tanya Posey
Summary
Dedicated professional with 23 years in mental health support, administrative roles and customer service with the desire to take on new challenges.
Overview
28
28
years of professional experience
Work History
Mental Health Technician
Pennsylvania Hospital
Philadelphia
03.2008 - 03.2026
- Monitored patient behavior and supported daily activities to promote well-being.
- Assisted with crisis intervention and de-escalation techniques.
- Collaborated with healthcare team to develop treatment plans.
- Educated patients on coping strategies and therapeutic techniques.
- Conducted regular safety checks to maintain a secure environment for patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Documented and reported changes in patient behavior to inform clinical team decisions.
- Collaborated with healthcare team to coordinate patient treatment and support services.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Unit Clerk
University of Pennsylvania Hospital
Philadelphia
04.2002 - 06.2008
- Coordinated interdepartmental communication to improve patient care delivery.
- Maintained accurate medical records using electronic health record systems diligently.
- Facilitated the flow of information by answering phone calls promptly and professionally.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Prepared patient charts and updated medical records to support seamless information flow for healthcare team.
Administrative Secretary
University of Pennsylvania Hospital
Philadelphia
01.2001 - 03.2002
- Coordinated scheduling for administrative staff and department meetings to ensure efficient use of time and resources.
- Coordinated communications between medical teams and patients' families.
- Processed incoming correspondence and prioritized urgent requests to maintain timely responses and workflow.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Organized and maintained confidential files and records.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Scheduled appointments, managed calendars, and organized events.
Billing / Collections Representative
Beckett Medical
Sharon
02.1998 - 11.2000
- Managed patient accounts and verified insurance eligibility to ensure accurate billing.
- Resolved billing discrepancies by communicating effectively with healthcare providers to facilitate timely payments.
- Conducted collections follow-ups on outstanding invoices promptly.
- Maintained accurate and up-to-date records of patient billing information to support efficient collections.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Responded promptly to customer inquiries regarding billing disputes or discrepancies.
- Followed up on unpaid or denied claims in a timely manner.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-1984
Some College (No Degree) - Liberal Arts
Community College of Philadelphia
Philadelphia, PASkills
- Work effectively with others
- Able to problem solve and implement solutions
- Adaptability
- Flexibility
- Communication
- Time management
Timeline
Mental Health Technician
Pennsylvania Hospital
03.2008 - 03.2026
Unit Clerk
University of Pennsylvania Hospital
04.2002 - 06.2008
Administrative Secretary
University of Pennsylvania Hospital
01.2001 - 03.2002
Billing / Collections Representative
Beckett Medical
02.1998 - 11.2000
High School Diploma -
Simon Gratz High School
Some College (No Degree) - Liberal Arts
Community College of Philadelphia