Tanya R. Dungee
San Diego,CA
Summary
Healthcare professional with extensive experience at US Department of Veterans Affairs, specializing in database management and communication. Demonstrated success in enhancing patient care through crisis intervention and efficient scheduling. Proficient in Microsoft Office Suite and healthcare software, consistently recognized for positive contributions by veterans and colleagues. Advanced Medical Support Assistant seeking to expand responsibilities in administrative medical roles, with strong skills in appointment scheduling and patient data management.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
San Diego, CA
04.2016 - 07.2025
- Scheduled, canceled, and rescheduled appointments per Veterans Health Administration guidelines.
- Facilitated effective communication among individuals and healthcare team members.
- Managed databases for data entry, tracking, and retrieval using CPRS and EPIC portals.
- Accurately documented information in relevant systems and communicated with clinicians promptly.
- Maintained organized electronic patient files while operating computer and office equipment.
Mental Health Worker
Alvarado Parkway Institute
La Mesa, CA
09.2023 - 06.2024
- Collaborated with facility providers and healthcare professionals to develop specialized treatment plans.
- Generated detailed patient records, progress notes, and intervention observations.
- Provided crisis interventions to manage and de-escalate aggressive behaviors.
- Educated families on patient conditions and recovery support strategies.
Community Care Scheduler
Department of Veterans Affairs
Orlando, Florida
05.2020 - 05.2021
- Conducted monthly registry license and certification audits for assigned registries.
- Submitted completed VA community care consults and audits to VA Health Administration leadership, ensuring adherence to specified deadlines.
- Determine veterans' eligibility, and complete calls each shift to employees and agencies as needed to fill open shifts.
Provides the final administrative signature according to VA guidelines. - Receives self-constructive and positive feedback from veterans, community care providers, and administrative staff.
Patient Account Representative
Oakdale Of La Mesa
San Diego, California
09.2013 - 08.2016
- Maintained registry files for all staff at Oakdale Assisting Living Facility over three years.
- Secured timely updates from registries to complete missing documentation.
- Restocked paper, replaced ink jets, and coordinated maintenance for equipment as needed.
- Cleaned desk area before and after each shift, including emptying trash.
- Ensured carpet remained free of spills and crumbs through regular cleaning.
- Organized work areas to eliminate non-work items and maintain proper filing practices.
Administrative Assistant
Scripps Memorial Hospital
San Diego, CA
09.2014 - 08.2016
- Managed calendars, created work schedules, and arranged appointments efficiently.
- Drafted and edited correspondence and documents from notes or dictation.
- Operated office equipment, including photocopiers, scanners, and computers.
- Maintained filing systems, inventory records, and databases using manual and digital methods.
- Communicated with customers and employees to address inquiries and resolve complaints.
- Reviewed time sheets and payroll data to identify and correct discrepancies.
Education
ADN Nursing Degree - Nursing
Grossmont College
El Cajon, CA07.2025
Associate’s degree - applied sciences
Kaplan College
San Diego, CA07.2017
Skills
- Windows Server 2000
- HTML and SQL
- Database management systems
- Microsoft Office Suite
- Presentation software
- Spreadsheet applications
- Adobe Creative Suite
- Data visualization tools
- Healthcare software solutions
Accomplishments
VA Secretary Coin (February 2025)
I CARE Award Recipient (April 2023)
Be The Excellence Award Recipient (May 2018)
Timeline
Mental Health Worker
Alvarado Parkway Institute
09.2023 - 06.2024
Community Care Scheduler
Department of Veterans Affairs
05.2020 - 05.2021
Advanced Medical Support Assistant
US Department of Veterans Affairs
04.2016 - 07.2025
Administrative Assistant
Scripps Memorial Hospital
09.2014 - 08.2016
Patient Account Representative
Oakdale Of La Mesa
09.2013 - 08.2016
ADN Nursing Degree - Nursing
Grossmont College
Associate’s degree - applied sciences
Kaplan College
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