Tanya Rideout
Columbia,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Wellness Coach
Beyoutiful Wellness Spa
Hattiesburg, MS
11.2020 - Current
- Built strong relationships with members to promote health, wellness and available services.
- Monitored, tracked and reported on individual progress with wellness plans.
- Provided individual health coaching to help clients optimize personal choices.
- Enhanced team performance against goals by coaching and motivating clients.
Home Care Provider
Gentle Touch Home Care Services LLC
Hattiesburg, MS
02.2006 - 10.2022
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Managed 50-60 employees.
- Assisted disabled clients to support independence and well-being
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Remote Customer Service Representative
SaviLinx, LLC
Hattiesburg, MS
10.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered over 30-40 customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information
Income Tax Preparer
Rideout Fast Tax Services
Hattiesburg, MS
02.2007 - 04.2020
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Prepared tax returns for over 50 clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Education
Some College (No Degree) - Medical Office Technology
JONES COUNTY JUNIOR COLLEGE
Ellisville, MSAssociate of Science - Medical Assisting
Bryan University
Tempe, AZ06.2025
Skills
- Conflict Resolution
- Shipping and Receiving Understanding
- Conflict Mediation
- Team Development
Accomplishments
- Employer of the Year
- Business Woman of the Year
- Distinguish Woman of the Year
Affiliations
Women Business Owners of the Pine Belt
Gamma Phi Delta Sorority, Inc
Timeline
Remote Customer Service Representative
SaviLinx, LLC
10.2021 - 02.2022
Wellness Coach
Beyoutiful Wellness Spa
11.2020 - Current
Income Tax Preparer
Rideout Fast Tax Services
02.2007 - 04.2020
Home Care Provider
Gentle Touch Home Care Services LLC
02.2006 - 10.2022
Some College (No Degree) - Medical Office Technology
JONES COUNTY JUNIOR COLLEGE
Associate of Science - Medical Assisting
Bryan University