Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Roache-Grant

Saint Albans,NY

Summary

Dedicated professional with 12 years of experience in healthcare support roles, seeking a Remote Customer Service Representative position. Skilled in patient care coordination, clerical duties, and maintaining clean and organized environments. Proficient in assisting with medical tasks and managing communications, ensuring high standards of patient service and care. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

14
14
years of professional experience

Work History

Unit Secretary

St. Barnabas Medical Center
Livingston, NJ
11.2016 - Current
  • Manage clerical tasks at the nursing station, ensuring efficient communication by proficiently handling telephone inquiries and coordinating supply orders.
  • Oversee patient admission and discharge processes, maintaining accuracy and attention to detail to support patient care and administrative requirements.
  • Facilitate a seamless operational flow within medical units by promptly responding to staff and patient needs, contributing to the overall efficacy of healthcare services.

Hospital Housekeeper

St. Barnabas Medical Center/Sodexo USA
Livingston, NJ
08.2015 - 12.2016
  • Ensured cleanliness and sanitation by meticulously disinfecting patient rooms and nursing stations, promoting a safe and hygienic environment.
  • Managed waste removal efficiently from patient care and public areas to maintain hospital standards and prevent contamination.

Residential Counselor/Medical Aide

Catholic Charities Neighborhood Services
St. Albans, NY
04.2011 - 07.2015
  • Provided comprehensive support to individuals with mental and developmental disabilities, enhancing their daily living skills in a group home setting.
  • Administered medication accurately and responsibly, adhering to healthcare guidelines and under the oversight of licensed nursing staff.
  • Facilitated communication between medical professionals and clients by accompanying residents to appointments and ensuring thorough documentation of medical instructions and reports.

Student Surgical Technologist

Diamond Institute for Infertility and Menopause
Millburn, NJ
03.2014 - 06.2014
  • Ensured operating rooms were ready for surgery by setting up necessary instruments and equipment, maintaining a sterile environment for patient safety.
  • Facilitated efficient surgical procedures by preparing and transporting patients, as well as providing timely instrument hand-offs to medical professionals.

Education

Associate of Arts - Liberal Arts

Union County College
Elizabeth, NJ
12-2025

Surgical Technology Certificate -

Star Career Academy
Newark, NJ
06.2014

High School Diploma -

HillCrest High School
Jamaica, NY
06.2002

Skills

  • Effective communication
  • Team collaboration
  • Medical documentation
  • Patient safety
  • Problem solving
  • Multitasking
  • Data entry
  • Active listening
  • Microsoft Office proficiency
  • Medical terminology

Timeline

Unit Secretary

St. Barnabas Medical Center
11.2016 - Current

Hospital Housekeeper

St. Barnabas Medical Center/Sodexo USA
08.2015 - 12.2016

Student Surgical Technologist

Diamond Institute for Infertility and Menopause
03.2014 - 06.2014

Residential Counselor/Medical Aide

Catholic Charities Neighborhood Services
04.2011 - 07.2015

Associate of Arts - Liberal Arts

Union County College

Surgical Technology Certificate -

Star Career Academy

High School Diploma -

HillCrest High School

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