Jordan Gipson
Olathe
Summary
Proven professional with a background at Infirmary Health Systems, adept in HIPAA compliance and enhancing customer relations. Leveraged strong organizational skills and attention to detail to improve patient satisfaction and streamline department workflow. Excelled in security practices, demonstrating exceptional problem-solving abilities and teamwork, contributing to a safer, more efficient work environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Infirmary Health Systems
05.2021 - 06.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Electrocardiograph Technician
Infirmary Health Systems
03.2021 - 05.2021
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Maintained strict adherence to HIPAA regulations, safeguarding patient privacy and confidentiality at all times.
- Streamlined workflow within the department through effective communication with nurses, physicians, and other team members regarding patient needs and priorities.
- Consistently upheld hospital safety policies when working with electrical equipment in order to protect both patients and staff from injury or harm.
Customer Service Agent
Centrinex
03.2015 - 02.2018
- Effectively navigated complex scenarios by demonstrating empathy, thus enhancing customer relations.
- Engaged with management to address and mitigate escalated customer concerns in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of expertise and quality, eventually becoming a lead agent and trainer.
Education
High School Diploma - General Studies
Shawnee Mission Northwest
Shawnee, KSCertificate Of Technical Studies - Cybersecurity - CompTIA Sec+
University of Kansas - EdX
Lawrence, KS03.2024
Certificate Of Technical Studies - Electrocardiography And Phlebotomy
Johnson County Community College
Overland Park, KS04.2020
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Social engineering
- Vulnerability assessment
- Security auditing
- Security analytics
- NIST frameworks
- Privacy regulations
- Threat intelligence
- Intrusion detection
- Virtualization security
- Encryption technologies
- Security architecture
- Penetration testing
- Phishing prevention
- SIEM management
- Firewall management
- Compliance management
- Incident response
- IoT security
- DDoS mitigation
- Configuration management
- Zero trust architecture
- Network security
- HIPAA compliance
- Security policy development
- Ethical hacking
- Cloud security
- Network protocols
- Network security management
- Computer forensics
- Security risk assessment
- Risk assessment
- Security assurance
- Information governance
- Data security
- Security planning
- Security metrics
- Data encryption
- Information protection
- Developing security plans
- Erecting firewalls
- Wireshark software
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
Timeline
Unit Secretary
Infirmary Health Systems
05.2021 - 06.2022
Electrocardiograph Technician
Infirmary Health Systems
03.2021 - 05.2021
Customer Service Agent
Centrinex
03.2015 - 02.2018
High School Diploma - General Studies
Shawnee Mission Northwest
Certificate Of Technical Studies - Cybersecurity - CompTIA Sec+
University of Kansas - EdX
Certificate Of Technical Studies - Electrocardiography And Phlebotomy
Johnson County Community College
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