Tanya Romenesko
Hortonville,WI
Summary
Proven track record at Secura Insurance, enhancing underwriting efficiency and customer satisfaction through expert risk assessment and relationship building. Skilled in analyzing data and documentation review, I significantly improved team performance and streamlined application processes, leading to a higher volume of quality submissions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SL UW Specialist
Secura Insurance
01.2010 - Current
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels for special event applications.
- Developed strong relationships with agents in all territories and sales managers, leading to a higher volume of quality submissions and successful underwriting.
- Supported review, acceptance, or denial of new annual or renewal business after carefully reviewing all information.
- Increased customer satisfaction through timely communication and efficient handling of special event / small business applications.
- Mentored associate underwriters, providing guidance on best practices and improving overall team performance for the small business team.
- Assisted in developing special event training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Collaborated with other professionals as a subject matter expert to help the IT department design, test and the implementation of an online rating system for special events.
Commercial Lines Customer Service Specialist
Secura Insurance
01.2008 - 01.2010
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with underwriters through clear communication, patience, and understanding their unique risks.
- Maintained and managed customer files and databases.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - Business Management
Lakeland University
Sheboygan WI05.2013
Associate of Science - Administrative Assitant
Fox Valley Technical College
Appleton, WI05.2006
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Relationship Building
- Agent support
- Quote Preparation
- Application Review
Certification
AU - Associate in Commerical Underwriting
Lean Six Sigma - Green Belt
Timeline
SL UW Specialist
Secura Insurance
01.2010 - Current
Commercial Lines Customer Service Specialist
Secura Insurance
01.2008 - 01.2010
Bachelor of Arts - Business Management
Lakeland University
Associate of Science - Administrative Assitant
Fox Valley Technical College
AU - Associate in Commerical Underwriting
Lean Six Sigma - Green Belt
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