Tanya San Miguel
Kaufman
Summary
Dynamic and results-driven professional with extensive experience at Baylor Scott & White, excelling in database management and patient scheduling. Proven ability to enhance customer satisfaction through effective communication and insurance verification. Committed to maintaining HIPAA compliance while streamlining surgical coordination and improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Call Center Specialist I
Baylor Scott & White
Rowlett
08.2024 - 05.2025
- Maintained records of all phone interactions with customers for future reference purposes.
- Assisted with resolving customer complaints in a professional manner.
- Ensured that all calls were handled according to company policies and procedures.
- Responded to inquiries related to billing issues and payment arrangements.
- Assisted patients with scheduling appointments for doctor visits or follow-up care.
- Entered patient information into the computer system accurately and efficiently.
- Provided detailed information regarding medical procedures, medications, and insurance coverage to callers.
Surgery Scheduling Coordinator
Baylor Scott & White Health
Garland
07.2023 - 08.2024
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Created a database to track patient information, surgery dates and other relevant data.
- Communicated with insurance companies to determine coverage for specific procedures.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Developed reports detailing upcoming operations and associated costs.
- Scheduled follow-up appointments according to post-operative protocols.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
Education
High School Diploma -
Terrell High School
Terrell, TX05-2019
Skills
- Database management
- Insurance verification
- Patient scheduling
- Medical terminology
- HIPAA compliance
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Specialist I
Baylor Scott & White
08.2024 - 05.2025
Surgery Scheduling Coordinator
Baylor Scott & White Health
07.2023 - 08.2024
High School Diploma -
Terrell High School