TANYA S. BENNETT
Bronx
Summary
Experienced in managing home care services and coordinating complex schedules to enhance client satisfaction. Skilled in facilitating interactions between clients and caregivers, ensuring efficient care delivery in fast-paced environments. Expertise in overseeing care coordination, timely medication administration, and maintaining detailed client records, which fosters strong relationships and improves care outcomes.
Overview
26
26
years of professional experience
Work History
Home Health Attendant
Self Employment
Bronx
11.2021 - Current
- Managed home care responsibilities for family member
- Assisted with daily living activities, including bathing and grooming.
- Supported mobility by helping move safely around home.
- Managed medication schedule and ensured timely administration.
- Documented family member's progress and health changes accurately in records.
- Performed light housekeeping duties such as washing dishes, vacuuming and laundry services.
Scheduling Coordinator
Privatus Care Solutions
Greenwich
03.2020 - 11.2021
- Coordinate and manage the scheduling of private care services for clients by direct field staff.
- Develop relationships and interact with clients and caregivers on a daily basis.
- Participate in the orientation and management of caregivers.
- Maintain clinical and administrative paperwork.
Home Care Coordinator
Westchester Family Care
Mamaroneck
02.2018 - 04.2019
- Facilitated communication among clients, aides, and responsible parties to ensure effective care.
- Coordinate care with the clinical team and management team.
- Staff cases by matching clients with caregivers.
- Updated system with current information from client contracts and details.
- Report theft, incident, and issues and document accordingly to documentation standards.
- Rotated on-call scheduling to ensure coverage after hours and before office opens.
Supervisor/Coordinator (Home Care Agency)
Partners In Care - VNS Private Homecare
New York
02.2010 - 02.2018
- Staff cases by matching clients with caregivers.
- Report theft, incident, and issues and document accordingly to documentation standards.
- Set up escort services for New York University Hospital (NYU) & Cornell Medical Center.
- Manage 80 or more clients plus Home Health Aides assigned to cases.
- Rotate On-Call Scheduling after hours and before the office opens.
Medical Coordinator/Payroll Dept.
AnyTime Home Care, Inc.
White Plains
09.2008 - 02.2010
- Updated system (Sam) with current information from contracts and clients.
- Conducted bi-weekly survey to ensure customer satisfaction and reported results to the manager.
- Typed general correspondence and reports, such as employee letters and payroll reports.
- Identified and resolved payroll issues all the home health aides.
- Followed up claims made by the clients and aides to resolution.
Customer Service Representative
The Hertz Corporation
New York
06.2000 - 03.2007
- Addressed customer inquiries regarding rentals with tailored solutions, improving service responsiveness.
- Facilitated customer reservations for rental and return process, enhancing overall customer satisfaction.
- Completed rental and return transactions.
- Processed payments for transient parkers, ensuring smooth transaction experiences.
- Assisted location in achieving excellent audit scores by offering excellent customer service.
Education
Bachelor of Arts - Public Administration/Human Resources
John Jay College
Bronx, NY01-2005
Associates - Business Administration
Bronx Community College
Bronx, NY01-1999
Skills
- Patient care
- HcPlus
- WellSky
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Outlook
- Sam
Timeline
Home Health Attendant
Self Employment
11.2021 - Current
Scheduling Coordinator
Privatus Care Solutions
03.2020 - 11.2021
Home Care Coordinator
Westchester Family Care
02.2018 - 04.2019
Supervisor/Coordinator (Home Care Agency)
Partners In Care - VNS Private Homecare
02.2010 - 02.2018
Medical Coordinator/Payroll Dept.
AnyTime Home Care, Inc.
09.2008 - 02.2010
Customer Service Representative
The Hertz Corporation
06.2000 - 03.2007
Bachelor of Arts - Public Administration/Human Resources
John Jay College
Associates - Business Administration
Bronx Community College