Tanya Taylor
Milwaukee
Summary
Obtain a job as a customer representative where I can use my over 30 years of exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Overview
16
16
years of professional experience
Work History
Service Appointment Coordinator
Land Rover Waukesha
Waukesha
01.2025 - Current
- Greet Customers
- Explain loaner vehicle policies
- Schedule reservations
- Coordinate check-in and check-out process
- Document any damage
- Track vehicle usage, mileage, condition
- Manage inventory
- Handle customer concerns and assist with other administrative tasks
- Process payments
- Communicate with customers through email, text to drive, phone call
Reservations Specialist – Remote/Full-Time
Sun Country Airlines
Milwaukee
09.2022 - Current
- Provide timely and courteous responses to incoming phone calls
- Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs
- Provide excellent customer service while making each call as efficient as possible
- Actively upsell products and services that match customer needs
- Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concerns
- Minnesota Based
Retail Service Seasonal Agent – Remote/Part-Time
American Girl
Milwaukee
09.2022 - 01.2023
- Create a customer interaction that is relevant, respectful, trustworthy, and meaningful
- Manage customer interactions utilizing and applying multiple systems, resources, and tools to research packages and options for customers attending various retail locations or purchasing American Girl product
- Deliver a personalized service experience that addresses the customer's personal and practical needs
- Process customer orders accurately and efficiently in transactional systems while protecting proprietary information and private customer information, such as payment methods
- Effectively communicate in both written and verbal format with store employees and customers
- Wisconsin Based
Sales & Services/Distribution Associate
United States Postal Service
Milwaukee
02.2021 - 02.2022
- Perform a variety of sales and customer services at a retail window
- Rent post office boxes, receives rental payments, conducts reference checks, and completes related forms
- Provide sales and customer service support by greeting customers and explaining store layout
- Promote products based on customer needs and provides additional information about product features, incentives, and services to the public
- Maintain appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations, storage areas and merchandise racks
- Conduct product inventories by counting items on hand
- Verify and record sales floor inventory; bring inventory discrepancies and reports to the attention of the appropriate supervisor
- Deliver and collect mail on foot or by vehicle under varying conditions in any area; maintain pleasant and effective public relations with customers and others
- Distribute primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station
- Report all unusual incidents or conditions relating to mail delivery to supervisor, including conditions of mail boxes and other mail receptacles
- Follow established safe work methods, procedures and safety precautions while performing all duties
- Adhere to established policies and procedures by exercising good judgment when determining when to leave mail or leave a notice and return mail to post office for customer pick-up
Mail Processing Clerk
United States Postal Service
Milwaukee
01.2020 - 01.2021
- Prepared mail to load into carrier trucks
- Sorted and organized mail to be delivered
- Bundled, labeled, routed mail depending upon its destination
- Fixed packages that have been broken or damaged
- Placed mail on conveyors to be sorted
- Operated various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers and bar-code sorters
- Cleared jams in sorting equipment
- Sorted odd-sized mail by hand, sorted mail that other workers have been unable to sort, and segregated items requiring special handling
- Rewrapped soiled or broken parcels
- Accepted and checked containers of mail from large volume mailers, couriers and contractors
- Moved containers of mail, using equipment, such as forklifts and automated 'trains'
- Trained new workers
- Directed items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment
Sales & Services/Distribution Associate
United States Postal Service
Bremen
06.2016 - 12.2019
- Performed a variety of sales and customer services at a retail window
- Rented post office boxes, receives rental payments, conduct reference checks, and complete related forms
- Provided sales and customer service support by greeting customers and explaining store layout
- Promoted products based on customer needs and provided additional information about product features, incentives, and services to the public
- Maintained appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations, storage areas and merchandise racks
- Conducted product inventories by counting items on hand
- Verified and recorded sales floor inventory; brought inventory discrepancies and reports to the attention of the appropriate supervisor
- Delivered and collected mail on foot or by vehicle under varying conditions in any area; maintained pleasant and effective public relations with customers and others
- Distributed primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station
- Reported all unusual incidents or conditions relating to mail delivery to supervisor, including conditions of mail boxes and other mail receptacles
- Followed and established safe work methods, procedures and safety precautions while performing all duties
- Adhered to established policies and procedures by exercising good judgment when determining when to leave mail or leave a notice and return mail to post office for customer pick-up
City Carrier Assistant
United States Postal Service
South Bend
02.2016 - 05.2016
- Cased and sorted mail
- Loaded mail and packages in truck
- Inspected truck
- Delivered mail
- Retrieved any wrong addressed or outgoing mail
- Scanned certified mail and packages
Massage Therapist
Active Health and Wellness
South Bend
02.2010 - 01.2016
- Directed patient to a massage chair or table
- Attached electric stem pads to patient's trouble areas
- Directed patient to a room to prepare for massage
- Provided deep tissue massage, ultrasound, and stretch patient
- Communicated with doctor throughout day
- Developed x-rays
- Scheduled and re-schedule patients
- Processed payments
- Operated office equipment such as: Fax, printer, computer, scanner and copier
- Proficient in Microsoft Word and Excel
- Organized and maintain paper and x-ray filing
- Entered in patient's information and data into Eclipse
- Kept track of new patient's e-mail by inputting information into system
- Mailed out thank you and survey cards to each new patient
- Cleaned room after patient leaves
- Refilled lotions, clean massage chairs and tables at end of evening
- Completed desk duties
Education
Certification In Massage Therapy -
Kaplan College
Highland, INCertification In Legal Secretary -
Sawyer Business College
Hammond, INSkills
- Customer service
- Appointment scheduling
- Vehicle tracking
- Inventory management
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Sales techniques
- Administrative support
- Microsoft office
- Escalation handling
- Follow-up calls
- Meeting deadlines
- Customer satisfaction
- Service orientation
- Typing speed
Timeline
Service Appointment Coordinator
Land Rover Waukesha
01.2025 - Current
Reservations Specialist – Remote/Full-Time
Sun Country Airlines
09.2022 - Current
Retail Service Seasonal Agent – Remote/Part-Time
American Girl
09.2022 - 01.2023
Sales & Services/Distribution Associate
United States Postal Service
02.2021 - 02.2022
Mail Processing Clerk
United States Postal Service
01.2020 - 01.2021
Sales & Services/Distribution Associate
United States Postal Service
06.2016 - 12.2019
City Carrier Assistant
United States Postal Service
02.2016 - 05.2016
Massage Therapist
Active Health and Wellness
02.2010 - 01.2016
Certification In Massage Therapy -
Kaplan College
Certification In Legal Secretary -
Sawyer Business College