Kaylee Battenfeld
Penn Valley,CA
Summary
Dynamic Service Appointment Coordinator with a strong work ethic at Contracting With Style, adept at optimizing scheduling and enhancing customer satisfaction. Skilled in effective multitasking and building rapport, ensuring a seamless experience for clients while managing team workloads efficiently.
Overview
8
8
years of professional experience
Work History
Service Appointment Coordinator
Contracting With Style
Nevada County, CA
08.2020 - Current
- Confirmed appointments for technicians, built lasting client/customer relations and made quotes for each project.
- Contributed to increased revenue by upselling additional services during scheduling calls.
- Optimized scheduling in the service department by assessing urgency and technician availability.
- Monitored technician workload distribution, making adjustments to appointment scheduling as needed.
Housekeeper
Grass Valley Courtyard Suites
Grass Valley, CA
01.2019 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Cashier
Hills Flat Lumber Co.
Grass Valley, CA
04.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
C.O.R.E Placer Charter
1033 S Auburn St, Colfax, CA 9571306.2017
Skills
- Customer satisfaction
- Scheduling appointments
- Escalation handling
- Meeting deadlines
- Building rapport
- Service orientation
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Critical thinking
- Time management
Timeline
Service Appointment Coordinator
Contracting With Style
08.2020 - Current
Housekeeper
Grass Valley Courtyard Suites
01.2019 - 10.2019
Cashier
Hills Flat Lumber Co.
04.2017 - 09.2018
C.O.R.E Placer Charter