Summary
Overview
Work History
Education
Skills
Strengths
Timeline
Generic
Caroline Raybould

Caroline Raybould

Customer Service Expert
Durham,NC

Summary

Motivated to launch a career in a dynamic work environment that fosters growth and innovation, offering a versatile skill set to contribute effectively to organizational success. Committed to excelling in the workplace while embracing continuous learning and development opportunities. Aiming to advance alongside the company, adapting to evolving needs and challenges. Passionate about making a meaningful impact through collaboration and dedication.

Overview

10
10
years of professional experience

Work History

Service Appointment Coordinator

Johnson Automotive
08.2023 - Current
  • Supported service department efficiency, prioritizing appointments based on urgency and technician availability.
  • Monitored service advisor as well as service technician workload distribution, making adjustments as needed to maintain balance across the team.
  • Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
  • Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
  • Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
  • Facilitated seamless integration of new software systems for appointment tracking and management within the department.
  • Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Delivery Driver

Amazon
06.2023 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed ahead-of-schedule deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products, as well as greeting every customer with a smile.
  • Read digital maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Efficiently and logistically loaded truck of over 300 packages in less then 8 minutes and properly secured items to prevent damage.

Salon Coordinator

H2O Hair Salon and Spa
06.2020 - 05.2023
  • Initially hired to run the front desk at a busy local salon and spa. Promoted to management position and supported the owners in expanding their business. Emphasis on customer service and satisfaction, extensive POS experience. Responsible for training new hires.

Sales Associate

Potpourri
08.2019 - 12.2019
  • Retail sales associate at three jointly-owned boutiques in Highlands, NC. Developed product and inventory knowledge and acquired skills in operating a POS system.

Hospitality & Food Service

Treyburn Country Club
05.2017 - 08.2019
  • Served as waitress to club members. Member satisfaction was a top priority.

Certified Lifeguard

Pool Professionals
04.2015 - 09.2015
  • Responsible for the safety of all guests in and around the swimming pool, enforcing rules.

Education

Bachelor of Science - Psychology

Western Carolina University
Cullowhee, NC
05.2020

Skills

  • My educational and workplace experiences have enabled me to excel at the following skills: critical thinking, strong communication skills, customer service, sales technique knowledge, strong problem solving skills, scheduling, inventory, adaptability, flexibility, and comprehensive POS and scheduling systems knowledge
  • Customer satisfaction
  • Escalation handling
  • Call center experience
  • Scheduling appointments
  • Microsoft office
  • Typing speed and computer skills
  • Building rapport
  • Up-selling techniques
  • CRM software
  • Strong work ethic
  • Teamwork and collaboration

Strengths

My educational background and diverse work history have served me well in terms of perseverance, patience, and achievement. I am motivated to invest time and effort to achieve my objectives. I am open to new techniques and theories, and adapt as necessary. I have strong leadership skills and work ethic, and am a valued team member of any team.

Timeline

Service Appointment Coordinator

Johnson Automotive
08.2023 - Current

Delivery Driver

Amazon
06.2023 - 09.2023

Salon Coordinator

H2O Hair Salon and Spa
06.2020 - 05.2023

Sales Associate

Potpourri
08.2019 - 12.2019

Hospitality & Food Service

Treyburn Country Club
05.2017 - 08.2019

Certified Lifeguard

Pool Professionals
04.2015 - 09.2015

Bachelor of Science - Psychology

Western Carolina University

Similar Profiles

CREATE PROFILE