Brittney Carver
Toledo,OH
Summary
Proven track record in enhancing customer satisfaction and sales at Alliance One, adept in Microsoft Office and call center operations. Mastered escalation handling and scheduling, boosting service efficiency. Spearheaded a courtesy call system at Grogans Town Chrysler, significantly reducing no-shows. Balances technical proficiency with exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Service Appointment Coordinator
Grogans Town Chrysler
01.2017 - 03.2021
- Reduced no-show rates by implementing a system of courtesy reminder calls and follow-up communications.
- Provided ongoing training for junior coordinators, ensuring consistent levels of expertise among team members.
- Elevated overall quality of customer care by regularly soliciting feedback and implementing improvements based on client input.
- Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
Sales Advisor
Alliance One
11.2013 - 12.2016
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
Associate of Applied Science - Medical Billing And Coding
Herzing University
Dearborn, MI01-2025
Skills
- Customer satisfaction
- Microsoft office
- Call center experience
- Scheduling appointments
- Typing speed
- Escalation handling
Timeline
Service Appointment Coordinator
Grogans Town Chrysler
01.2017 - 03.2021
Sales Advisor
Alliance One
11.2013 - 12.2016
Associate of Applied Science - Medical Billing And Coding
Herzing University
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