Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tanya Telford

Tanya Telford

Los Angeles,CA

Summary

Service driven professional eager to utilize 25 years of experience in the restaurant industry. Team player, team leader, dedicated to working closely with employees to produce the best dining experience. High level of ownership, exceptional work ethic. Customer service expert. Excel in fast-paced environments. Vast experience of all FOH and BOH positions. Comprehensive understanding of people and how to motivate. Absolutely committed and extremely loyal.

Overview

17
17
years of professional experience

Work History

Local Cantina
Santa Monica, CA
02.2023 - Current
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed existing processes for effectiveness, and developed new systems as needed.
  • Conducted regular meetings with management team to review progress.
  • Resolved customer complaints quickly to preserve high quality standards of service delivery.
  • Maintained relationships with vendors.
  • Ran the beverage program. Conducted liquor inventory. Improving the beverage department's COGS and sales percentages.
  • Private Events Coordinator.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruitment and interviewing.
  • Conducted market research for new opportunities.
  • Implemented employee recognition programs and sales contests to motivate staff.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Hands-on leadership.
  • Delegated work to staff, setting priorities and goals.

General Manager

Westwood Cafe Delphi Greek
Westwood, CA
02.2014 - 11.2022
  • Simultaneously managed two different-style restaurants for a single owner.
  • Maintained old and cultivated new vendor relationships with several brand-specific suppliers.
  • Maintained an 80% regular clientele base.
  • Managed inventory levels to effectively reduce costs.
  • Developed employee procedures, detailed job descriptions
  • Created shift plans and scheduling.
  • Created and maintained multiple food ordering platforms.
  • Crafted Clover system for specific needs of restaurant.
  • Directed safety operations and maintained clean work environment to adhere to FDA, OSHA and Health Department requirements.
  • Inspired employees to work as team while delivering exceptional service to customers in every interaction.
  • Trained employees on company procedures and worksite safety.
  • Inventory, payroll and accounting.

Manager

Gayle's Perks/Weilers Deli
Northridge, CA
01.2008 - 01.2014

Education

High School Diploma -

Alemany High School
Granada Hills, CA
06.1995

Skills

  • Employee Motivation
  • Performance Improvements
  • Performance Assessment
  • Performance Monitoring
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Customer Service Management
  • Staff Scheduling
  • Recruitment/ Hiring/ HR
  • Cost Reduction
  • Supplier Monitoring
  • Excel, Word, Adobe, Plate IQ/ Ottimate, PayDay Portal/ GratShare, Micros, Quick Books, Restaut365, OpenTable,, Clover

Timeline

Local Cantina
02.2023 - Current

General Manager

Westwood Cafe Delphi Greek
02.2014 - 11.2022

Manager

Gayle's Perks/Weilers Deli
01.2008 - 01.2014

High School Diploma -

Alemany High School

Similar Profiles

CREATE PROFILE
Tanya Telford