Tanya Thompson
Richmond,MN
Summary
Experienced Senior Business Analyst with a strong background in life insurance operations, policy administration, and system enhancements. Skilled in workflow documentation, process improvement, and effective communication with business and IT teams. Proven ability to gather requirements, lead workshops, and deliver actionable functional specifications that support successful releases.
Overview
24
24
years of professional experience
Work History
Senior Business Analyst
Allianz Life Insurance Company of North America
Golden Valley, Minnesota
09.2002 - 10.2026
- Translated business needs into clear functional specifications and user stories.
- Analyzed business requirements for life insurance operations and policy administration.
- Coordinated testing support for insurance system enhancements and releases.
- Documented test cases for validating system functionality against user requirements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Collaborated with IT teams on the development of applications based on business requirements.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Assisted in developing strategies for improving customer service operations efficiency.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
- Documented process flows for Allianz Life insurance workflows and system changes.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
Education
Bachelor of Arts - Business Management
Southern New Hampshire University
Hooksett, NH07-2021
Skills
- Requirements analysis
- Requirements gathering
- User story writing
- Functional specifications
- Requirements traceability
- Test case design
- Test case scenarios
- User acceptance testing
- Quality assurance
- Business process modeling
- Business process mapping
- Business process improvement
- Process improvement
- Process mapping
- Operations analysis
- Workflow documentation
- Agile methodology
- Analytical thinking
- Problem solving
- Attention to detail
- Effective communication
- Problem-solving
Timeline
Senior Business Analyst
Allianz Life Insurance Company of North America
09.2002 - 10.2026
Bachelor of Arts - Business Management
Southern New Hampshire University