Tanya Tovey

• EDUCATION
• Protected sensitive and confidential business information from unauthorized access or loss
• Supported work of CF Representative by coordinating schedules and managing appointments
• Answered phone calls and directed calls to appropriate parties
• Offered appointments on behalf of CF Representative
• Processed auto/property quotes, changes, cancellations for clients
• Created marketing opportunities for CF Representative.
• Executed record filing system to improve document organization and management.

Assisted customers with classified ads.

Processed mailing bundles for 15 shoppers in multiple towns including all paperwork required to mail out each week.

Processed all paperwork required to mail out multiple newspapers each day.

Created ad layout for multiple newspapers when needed

• Resolved issues quickly to maintain productivity goals.
• Made sure that products were produced on time and are of good quality.

• Maintained safe and organized workspace to minimize risk of injury.
• Inspected completed cabinets for quality assurance.
• Read and interpreted design plans to understand project specifications.
• Installation understanding
• Utilized CAD software to create detailed drawings of custom cabinetry.
• Liaised with contractors to complete projects on schedule and within budget.
• Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
• Designed furniture using computer-aided drawing programs.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Tracked customer service cases and updated service software with customer information.
• Maintained up-to-date knowledge of product and service changes.

• Developed and maintained relationships with community organizations and agencies.
• Facilitated outreach activities to build community awareness.
• Facilitated communication between clients and other service providers.
• Provided support to social service clients in navigating available resources.
• Answered phone calls and answered questions from potential clients.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to services offered.
• Entered daily data in computer systems and documented office activities.
• Used provided call list to sort, organize and prioritize before making outbound calls to existing clients.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Created and maintained databases to track and record client data.