Tanya Walker
Levant,ME
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Offering 21 years of healthcare and customer service.
Overview
21
21
years of professional experience
Work History
Sr. Patient Account Representative
Optum/Northern Light Health
08.2011 - Current
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Worked claim follow up for Medicaid and some Commercial Insurance classes.
Sr. Client Services Specialist
Affiliated Laboratory Inc./Northern Light Lab
04.2002 - 08.2011
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Operated highly specialized laboratory equipment to process specimens.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Unpacked, Entered, and Processed Lab specimens for testing.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Medical Office Management
Beal College
Bangor, ME05.2007
High School Diploma -
Nokomis Regional High School
Newport, ME06.1994
Skills
- Patient Account Management
- Account Resolutions
- Payment Processing
- Electronic and Paper Filing
- Medical Terminology
- Patient Medical Record Software
- Reviewing Patient Information
- Medical Billing
Timeline
Sr. Patient Account Representative
Optum/Northern Light Health
08.2011 - Current
Sr. Client Services Specialist
Affiliated Laboratory Inc./Northern Light Lab
04.2002 - 08.2011
Associate of Science - Medical Office Management
Beal College
High School Diploma -
Nokomis Regional High School
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