Sandy Montes De Oca Garcia

Results-driven Patient Account Representative with 1 plus year of direct patient billing and account support experience across multiple healthcare clients, backed by several years of remote customer service and call center experience across healthcare, eligibility, enrollment, and government program support. Skilled in reviewing patient accounts, explaining billing statements, explanation of benefits, updating insurance, verifying eligibility, assisting with payment arrangements, routing claims, CPT code, and charge review requests. Strong ability to improve patient and customer satisfaction through clear communication, de-escalation, accurate documentation, first-contact resolution, and HIPAA/PHI compliance.