Tanya Warren
Brooklyn,New York
Summary
Talented customer service professional with more then 10 years of customer service experience in the food and housekeeping industries. Highly skilled in managing customer concerns with speed and accuracy. Strong knowledge of principles and processes of customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction. Ability to resolve issues efficiently and effectively.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Home Coordinator Specialist
COZY OASIS CLEANING SERVICE Inc.
New York, NY
10.2018 - 03.2019
- Maintain high standards of customer service
- Cleaned with eco cleaning produces
- Supervised a staff of 5 employee oversee cleaning of homes and or offices
- Management of Marketing and promoting company brand
Cashier/ Cook
KFC
New York, N.Y.
04.2013 - 08.2018
- Maintain high standards of customer service during high volume fast paced operations
- Communicate clearly and positively with coworkers and management
- Utilize point of service (POS) computer system for automated order taking , service over 2,000 customers daily.
- Follow OSHA procedures for safe food preparations, assembly and presentation
- Assist management with Inventory control and stock ordering
- Resolve customer complaints promptly and professionally
Room Attendant
QUALITY INN & SUITES
Macon, GA
03.2010 - 09.2012
- Maintained cleanliness and prepartion for over 15 hotel guest rooms, cleaning an average of 20 minutes per room
- Checked and secured rooms
- Attended to guest calls and inquiries within assigned cleaning area
- Responsible for meeting and exceeding guest satisfaction scores.
Education
Heavy Equipment Operator -
Ogeechee Technical College
Statesboro, GAAssociate of Science - Counseling
Bronx Community College
Bronx, NYCertificate of Association - Office Management
American Business Institute
New York, NYSkills
- Customer Service
- Cash Handling
- Food preparation and assembly
- Inventory Management
- Facilities and Restaurant maintenance
- OSHA 10 and workplace safety
- Cleaning techniques
- Effective communication
- Adaptability and flexibility
- Reliability
- Excellent communication
- Self motivation
- Task prioritization
- Property maintenance
Timeline
Home Coordinator Specialist
COZY OASIS CLEANING SERVICE Inc.
10.2018 - 03.2019
Cashier/ Cook
KFC
04.2013 - 08.2018
Room Attendant
QUALITY INN & SUITES
03.2010 - 09.2012
Certificate of Association - Office Management
American Business Institute
Associate of Science - Counseling
Bronx Community College
Heavy Equipment Operator -
Ogeechee Technical College