Tanya Wilkins
Orlando,FL
Summary
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
23
23
years of professional experience
Work History
Workflow Coordinator/Customer Service Representative
Corporation Service Company, CSC
05.2007 - 02.2025
- Communicated with team members to enforce deadlines and quality standards
- Facilitated team productivity by providing strong leadership and surmounting challenges
- Managed teams and delegated training and development
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency
- Handled multiple customer accounts and delivered the customer promise to ensure maximum customer satisfaction as the client's direct point of contact.
Assistant Manager
Chase Bank
02.2002 - 04.2007
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Education
Bachelor of Science - Engineering Technology
University of Delaware
Newark, DE06.2002
Skills
- Change Management Process
- Training Junior Team Members
- Project Coordination
Timeline
Workflow Coordinator/Customer Service Representative
Corporation Service Company, CSC
05.2007 - 02.2025
Assistant Manager
Chase Bank
02.2002 - 04.2007
Bachelor of Science - Engineering Technology
University of Delaware
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