Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TANYA YARBROUGH

Jonesboro,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Sortation Associate

Amazon
Union City, GA
06.2023 - Current
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Used pallet jacks to move items to and from warehouse locations.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Customer Service Representative Technician

NCR
Peachtree City, GA
05.2010 - 12.2020
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Excelled in exceeding daily credit card application goals.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Consulted with customers to resolve service and billing issues.

Office Assistant

Quest Communications
Atlanta, GA
06.1998 - 12.2003
  • Typed, formatted and edited correspondence and other documents.
  • Answered telephones, directed calls, and took messages.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Some College (No Degree) - Business Administration And Management

Strayer University
Riverdale, GA
01-2023

Office Administration - Office Management

Draughons Junior College
Atlanta, GA
06-2006

Training Courses - Human Resources Training

Amazon Web Services
Washington Dc

Skills

  • Self Awareness
  • Dealing with Emotions
  • Understanding Emotions
  • Effective Communication
  • Knowledge Database Expertise
  • Call Center Customer Service
  • Attendance Tracking
  • Promotional Support
  • Multi-Line Phone Systems
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Accomplishments

have been awarded for employee of the month and also outstanding customer service

Timeline

Sortation Associate

Amazon
06.2023 - Current

Customer Service Representative Technician

NCR
05.2010 - 12.2020

Office Assistant

Quest Communications
06.1998 - 12.2003

Some College (No Degree) - Business Administration And Management

Strayer University

Office Administration - Office Management

Draughons Junior College

Training Courses - Human Resources Training

Amazon Web Services

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TANYA YARBROUGH