Tanya Gonzalez
Millsboro,DE
Summary
Motivated Customer Service Representative with over 14+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English/Spanish.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Amore Pizza And Pasta
Lewes, DE
07.2021 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Balance booking ant end of week
- Answer phone orders and walk in
- Managed over 208 orders per day including walk-in or phone orders
- Improved operations through consistent hard work and dedication
CSR
Speedway Gas Station
Hebron, KY
06.2018 - 07.2021
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Provided information regarding charge accounts and loyalty programs
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Lead Fuel Clerk
Kroger
Hebron, KY
05.2017 - 07.2021
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained inventory of all saleable items.
- Cleaned up gas and other spills in accordance with spill procedures.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed stock into inventory management system
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours across night, weekend and holiday shifts
Supervisor
Amore Pizza And Pasta
Lewes, DE
10.2012 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored workshop work flow for 7 employees.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Shift Supervisor
KFC Taco Bell
Wilmington, DE
02.1993 - 08.2008
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Trained new employees and delegated daily tasks and responsibilities.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Conducted routine inspections to check quality and compliance with established specifications
- Completed store opening and closing procedures and balanced tills
- Prepared, calibrated and monitored production levels to achieve targets
Education
Associate of Science - Business Administration And Management
12.2022
Skills
- Sales expertise
- Complaint resolution
- Report preparation
- Money handling abilities
- POS systems expert
- Stocking and replenishing
- Business administration
- Operations management
- Staff Management
- Policies and procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Advance Business Administration, Gateway Community and Technical College - May 09,2021
- NOCTI, General Management, March 20, 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - Amore Pizza And Pasta
07.2021 - Current
CSR - Speedway Gas Station
06.2018 - 07.2021
Lead Fuel Clerk - Kroger
05.2017 - 07.2021
Supervisor - Amore Pizza And Pasta
10.2012 - 05.2017
Shift Supervisor - KFC Taco Bell
02.1993 - 08.2008
Gateway Community And Technical College - Associate of Science, Business Administration And Management
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