Tanya Zavala
Santa Monica,CA
Summary
High energy Assistant Manager with success boosting productivity and engagement.
As an Assistant Manager, I always strive to deliver great customer service through service, loyalty, store presentation, and development of associates.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations and Childrens, Home, and Footwear
Kohls
05.2020 - Current
- Recruit, interview and hire talent
- Develop my team to support customer service, sales and merchandising
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Ensure associates adherence to policies and procedures
- Assess and allocate resources to support business and workload demands
- Oversee the Omni-Fulfillment Channel, Freight Flow Process, Address Facilities Issues, Inventory, and Safety
- Support Loss Prevention by ensuring Product Protection is set to company guidelines.
Assistant Manager of Apparel and Accessories
Kohls
07.2018 - 05.2020
- Drive sales through merchandise presentation focusing on Womens, Mens, Intimates and Accessories Departments
- Executed company merchandising floor plans in detail
- Trained associates on how to effectively merchandise and encouraged them to make smart business decisions
- Managed all price change events to meet company compliance
- Reviewed sales and shared information with team to further drive business.
Softlines Area Supervisor
Kohls
06.2017 - 07.2018
- Support Sales, Hospitality, Operations, and Conversion
- Deliver a consistently great sales floor experience to inspire customers
- Ensured areas were set to product planograms
- Responsible for pushing out freight flow in a timely manner
- Developed associates on recovery standards.
Education
High School Diploma -
Porterville High School
Porterville, CA08.2012
Skills
- Focus on Driving Sales & Customer Service
- Motivate Team to meet company Metrics & Goals
- Train to Drives Sales through Merchandise Presentation
- Maintain consistent Operational Efficiency
Timeline
Assistant Manager of Operations and Childrens, Home, and Footwear
Kohls
05.2020 - Current
Assistant Manager of Apparel and Accessories
Kohls
07.2018 - 05.2020
Softlines Area Supervisor
Kohls
06.2017 - 07.2018
High School Diploma -
Porterville High School
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