Tanya Bloomfield
Aumsville,OR
Summary
Systematic and knowledgeable driven individual with over 6 years of experience in Client Services. Expertise in customer relations, onboarding and follow through on client services and needs including state and agency regulations.
Overview
6
6
years of professional experience
Work History
Administrative Specialist 2- Enforcement Section
Oregon Water Resources Department
Salem, OR
08.2022 - Current
- Scheduled and coordinated meetings, appointments and travel arrangements for Field Staff
- Organized training, client meetings, team meetings and events
- Managed administrative processes and prepared key reports and documentation for internal and external staff
- Gathered, entered and updated data to maintain departmental records and databases
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements
- Composed and edited complex and sensitive correspondence including court judgement and orders
- Developed successful filing system to increase ability to retain and recover documents, reports and records
- Created and Maintained SharePoint for the Enforcement Section
- Management of department SPOTS credit card
Compliance Specialist 1
State of Oregon Employment Department
Salem, OR
06.2021 - 08.2022
- Compile and evaluate facts to recommend management action and decide compliance with program guidelines and regulations
- Review and verify employment and proof of employment for claimants and update status of claim via mainframe and notification to employee/employer
- Issue refunds and adjust payments for manual processing of abatements, taxes, interest, and penalties for House Bill 3389
- Answers telephone and mail inquiries from the public, UI Call Centers, field offices, claimants, employers, and/or their agents regarding benefit overpayment decisions and procedures
- Blocked Claims Project including verified data about clients employment history through personal interviews and direct evidence collection strategies
Business & Employment Specialist
State of Oregon Employment Department
Wilsonville , OR
05.2021 - 06.2021
- Analyze claims to determine eligibility for Unemployment Insurance benefits; applied relevant statutes, rules and regulations; determines need for further investigation and documentation
- Provides quality assurance by reviewing unemployment insurance claims for completeness and accuracy and to meet customer needs and production goals; manages the length of calls accordingly
- Provided information to the public regarding the UI program while maintaining confidentiality requirements
- Assists other sections with work in areas such as fraud detection and investigation, collections, labor disputes, thefts, etc.
- Instructs customers of their rights and responsibilities relative to Unemployment Insurance benefits, while maintaining confidentiality requirements
Client Service Coordinator
Aveanna Healthcare
Keizer, OR
10.2018 - 05.2021
- Interpret and explain human resources policies, procedures, laws, standards and regulations
- Supported office operations, managed client correspondence, tracked records and handled internal communications
- Oversaw HR functions to optimize employee performance
- Interviewing, screening and hiring potential employees
- Manage onboarding process for all employees
- Create and maintain personnel files
- Ensure company compliance with policies and procedures including state requirements
- Communicate pertinent information to employees, families and management
- Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations
Education
Bachelor of Science - Sociology/Psychology
Eastern New Mexico University
06.2001
Associate of Science - General Studies
Chemeketa Community College
Salem, OR06.1999
Skills
- Microsoft 365
- Outlook
- OneDrive
- SharePoint
- Workday
- MS Teams
- Personnel records maintenance
- New hire orientation
- Administrative skills and procedures
- Schedule management
- Experiencing reviewing court documents
- Meeting Minutes
Timeline
Administrative Specialist 2- Enforcement Section
Oregon Water Resources Department
08.2022 - Current
Compliance Specialist 1
State of Oregon Employment Department
06.2021 - 08.2022
Business & Employment Specialist
State of Oregon Employment Department
05.2021 - 06.2021
Client Service Coordinator
Aveanna Healthcare
10.2018 - 05.2021
Bachelor of Science - Sociology/Psychology
Eastern New Mexico University
Associate of Science - General Studies
Chemeketa Community College
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