Tanzania Rambo
Grand Prairie,Texas
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
- Regarded as a natural people person with strong interpersonal communication skills
- Able to work in a deadline-driven environment and meet company guidelines for productivity and quality
- Function independently with minimal direction and guidance
Overview
12
12
years of professional experience
Work History
Unarmed Security Guard
Multipurpose Arena
11.2023 - Current
- Keep event security supervisor briefed on all accidents or incidents that occur.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Assist with post- event activity such as clearing seating areas, concourses and plaza.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Event Staff Volunteer
Att Stadium
07.2023 - 11.2023
- Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
- Collaborated closely with other volunteers to address unexpected challenges that arose during events, finding effective solutions quickly.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere that set the tone for the rest of the event experience.
- Served as an informed resource for guests, answering questions about the event schedule, venue layout, and other relevant topics.
Order Filler
Walmart Distribution Center
01.2022 - 02.2023
- Moves, lifts, carries, and places merchandise and supplies weighing up to 60 pounds without assistance or team lift if needed.
- Fulfill store orders through pulling merchandise off shelves to be placed into bins per TC52.
- Communicates effectively in person and by using telecommunications equipment or electronic voice control equipment.
- Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
Customer Service Representative
Conduit | Call Center
10.2019 - 07.2021
- Provide support to Apple customers via inbound phone calls Utilize Blackboard and Adobe Software, offer technical assistance, and perform troubleshooting Schedule appointments for services, verify insurance coverage, enroll new customers, and document interactions
Call Center Representative
Teleperformance
11.2017 - 06.2018
- Interacted with customers via inbound calls to resolve customer inquiries Took action and followed up to ensure timely and efficient problem resolution Entered customer data in an accurate and thorough manner Communicated in a clear and concise manner and worked effectively as a team member
Caregiver
Tanzania Rambo
02.2018 - 05.2018
- Provided care to infants within NICU unit Helped with personal hygiene and grooming Assisted with bottle feedings, monitored heartbeats, and prepared and administered feeding tubes
Housekeeper
Margaritaville Casino
04.2017 - 11.2017
- Delivered snacks and extra towels to customers, cleaned rooms upon request and answered questions
- Communicated via walkie-talkies, trained new employees, and refilled supply carts.
- Notated room conditions, Prepared rooms for meetings, arranged decorations, media equipment, and furniture for functions.
Babysitter
Private Duty Care
01.2012 - 10.2017
- Responsible for the specific needs and particular requirements of the children as set by the parents Clarified child care requirements including food choices, medical conditions, personal habits and restrictions Prepared meals and snacks, helped with baths and made certain children were in bed on time Maintained a safe environment by remaining vigilant of unusual occurrences
Education
Academy HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical, Oaks Performing Arts High School
Associate of Science Degree - Health Sciences – Medical
Ultimate Medical Academy
2021
High School Diploma -
2016
Skills
Microsoft Office / MS Word MS Outlook MS PowerPoint MS Teams Typing Speed: 45 WPM
Medical Administrative Assistant Patient Processing Medical Records Management: CMS1500 Claim Form Medicare Medicaid Blackboard Collaborate
Timeline
Unarmed Security Guard
Multipurpose Arena
11.2023 - Current
Event Staff Volunteer
Att Stadium
07.2023 - 11.2023
Order Filler
Walmart Distribution Center
01.2022 - 02.2023
Customer Service Representative
Conduit | Call Center
10.2019 - 07.2021
Caregiver
Tanzania Rambo
02.2018 - 05.2018
Call Center Representative
Teleperformance
11.2017 - 06.2018
Housekeeper
Margaritaville Casino
04.2017 - 11.2017
Babysitter
Private Duty Care
01.2012 - 10.2017
Academy HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical, Oaks Performing Arts High School
Associate of Science Degree - Health Sciences – Medical
Ultimate Medical Academy
High School Diploma -
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