Tanzia Morgan
Orlando,Fl
Summary
Self driven individual aim for the top in every position. Experienced hostess, server, manager, cashier, sales associate that brings enthusiasm, dedication and exceptional work ethic. Trained in customer service and management. High energy and outgoing with a dedication to positive relations. Customer service, high volume dining and cash handling background.
Overview
10
10
years of professional experience
Work History
Pricing Specialist
PCF souvenirs
Orlando, Florida
01.2024 - Current
- Communicated with vendors to set up long-term discounts and special vendor deals.
- Communicated regularly with senior management regarding progress towards achieving overall corporate objectives related to pricing initiatives.
- Built relationships with key suppliers in order to negotiate better rates for materials used in production processes.
Manager
Wendys Restaurant
Orlando, Florida
12.2022 - 09.2023
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Activation Specialist
Hilton Grand Vacations Call Center
Orlando, Florida
10.2021 - 03.2023
- Collaborated with marketing team to create promotional materials for product activations.
- Provided training to staff on best practices for activating products effectively and efficiently.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Customer Service Representative
Bluegreen Vacations
Orlando, Florida
09.2018 - 08.2020
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Manager
Public Storage
Orlando
08.2019 - 05.2020
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Monitored building security and safety by locking doors or avoiding hazards.
Assistant Manager
Burgerking
Orlando, Fl
06.2017 - 05.2018
- Monitored inventory of fast food supplies and submitted supply order forms
- Provided counter assistance as necessary
- Prepared daily staffing schedules for kitchen and counter staff
- Inspected available food products to ensure that safety standards were met
Hostess/Server
Logans Roadhouse
Orlando, Fl
12.2015 - 03.2017
- Greet and acknowledge guests and seat patrons by escorting them to assigned tables
- Present menus, offer beverages or specials
- Serve food and drink orders quickly and accurately
- Demonstrate strong teamwork and multitasking abilities
- Maintained cleanliness
Sales Associate
Rainbow
Orlando, Fl
02.2015 - 10.2016
- Assisting an average of 50+ customers per day in finding or selecting items
- Provided outstanding customer service, reviving 100% in customer service feedback surveys
- Stocked, replenished, and organized inventory with accuracy and efficiency
Education
Graduated -
Chancery Charter High
Orl, Fl06.2013
Skills
- Familiarity with inspection codes and standards
- Team leadership
- Microsoft Office
- Customer service
- Cleanliness
- Marketing
- Training and mentoring
- Data analytics
- Account updating
- Complaint resolution
- Strategic sales
- Call center procedures
Awards
- Certificate: employee month for sales, great customer service.
- ServSafe manager certificate.
- Promotions: from crew member to assistant manager.
Languages
English
Timeline
Pricing Specialist
PCF souvenirs
01.2024 - Current
Manager
Wendys Restaurant
12.2022 - 09.2023
Activation Specialist
Hilton Grand Vacations Call Center
10.2021 - 03.2023
Manager
Public Storage
08.2019 - 05.2020
Customer Service Representative
Bluegreen Vacations
09.2018 - 08.2020
Assistant Manager
Burgerking
06.2017 - 05.2018
Hostess/Server
Logans Roadhouse
12.2015 - 03.2017
Sales Associate
Rainbow
02.2015 - 10.2016
Graduated -
Chancery Charter High