Taoni Reynolds
Texarkana,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Barry Telford Correctional Facility
07.2023 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
CUSTOMER SERVICE REPRESENTATIVE
United Airlines
12.2021 - 09.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Met daily customer service quotas with a focus on quality
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Provided account information to customers and explained bill service policies and customer rights
- Handled customer complaints and inquiries in a courteous and efficient manner.
PRODUCTION WORKER
Platinum Ink
12.2021 - 01.2023
- Observed production processes and quickly identified issues to reduce downtime
- Operated machines safely by following OSHA standards
- Utilized problem-solving skills to quickly resolve any production issues
- Prepared products for packaging on multiple assembly lines
- Upheld established rules and regulations to maintain compliance with safety and quality standards
- Followed written instructions, diagrams, and drawings to fulfill product needs
- Attached identification labels to finished products for easy spotting.
CUSTOMER SERVICE ASSOCIATE
Hibbet Sports
05.2021 - 12.2021
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Coordinated with other departments to verify customer order fulfillment
- Computed sale prices and totaled purchases with POS system or cash register.
BABYSITTER
Self-Employed
03.2017 - 11.2021
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
- Monitored safety of children at all times to reduce risks
- Entertained and engaged with children using games, crafts, and other activities
- Taught basic skills such as brushing teeth, cleaning up, and dressing
- Assisted children with homework and school-related projects and assignments
- Handled diaper changes for infants and properly disposed of dirty cloths and linens
- Assisted children with chores and personal hygiene tasks.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Education
ASSOCIATE IN ARTS (A.A.) IN CRIMINAL JUSTICE CANDIDATE -
Butler Community College
El Dorado, Kansas05.2023
ASSOCIATE IN SCIENCE (A.S.) IN PSYCHOLOGY -
Butler Community College
El Dorado, Kansas05.2023
Skills
- Schedule Management
- Maintaining Safe Environment
- Problem Resolution
- Facility Security
- Inmate Monitoring
- File and Record Maintenance
Timeline
Correctional Officer
Barry Telford Correctional Facility
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
United Airlines
12.2021 - 09.2022
PRODUCTION WORKER
Platinum Ink
12.2021 - 01.2023
CUSTOMER SERVICE ASSOCIATE
Hibbet Sports
05.2021 - 12.2021
BABYSITTER
Self-Employed
03.2017 - 11.2021
ASSOCIATE IN ARTS (A.A.) IN CRIMINAL JUSTICE CANDIDATE -
Butler Community College
ASSOCIATE IN SCIENCE (A.S.) IN PSYCHOLOGY -
Butler Community College
Similar Profiles
Debrad JonesDebrad Jones
Maintenance Supervisor at Barry B Telford UnitMaintenance Supervisor at Barry B Telford Unit
Heather RhodesHeather Rhodes
Use of Force Clerk at TDCJ- Barry B. Telford UnitUse of Force Clerk at TDCJ- Barry B. Telford Unit
PAULA GREGGPAULA GREGG
CLINICAL PSYCHOLOGIST at California Medical Facility, Correctional FacilityCLINICAL PSYCHOLOGIST at California Medical Facility, Correctional Facility