Taormina Howard
Service Professional
LYNCHBURG,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Certified Life Coach
Breath Of Life Healing Advisors
Lynchburg, VA
05.2023 - Current
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Adapted counseling techniques to best suit individual needs of each client.
Customer Service Agent
Spectraforce Technologies Inc.
Durham, NC
05.2019 - 09.2019
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Owner/Operator
Bright Smiles Family Daycare
Florence, SC
12.2012 - 05.2019
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Maintained accurate accounting of tuition and operating reports.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teller
Bank Of America
Darlington, SC
05.2007 - 02.2008
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
Education
Interdisciplinary Studies
Fayetteville State University
Fayetteville, NC 08.2022 - Current
Associate Of Arts -
Fayetteville Technical Community College
Fayetteville, NCSkills
Clean driving record
Certification
CNP - Certified Notary Public
Timeline
CNP - Certified Notary Public
08-2027
Certified Life Coach
Breath Of Life Healing Advisors
05.2023 - Current
Interdisciplinary Studies
Fayetteville State University
08.2022 - Current
Customer Service Agent
Spectraforce Technologies Inc.
05.2019 - 09.2019
Owner/Operator
Bright Smiles Family Daycare
12.2012 - 05.2019
Teller
Bank Of America
05.2007 - 02.2008
Associate Of Arts -
Fayetteville Technical Community College