Taoufik Bousraou
Fort Myers
Summary
Skilled in both administrative and field roles, I've significantly contributed to Lutheran Family Services Rocky Mountains and Nature Friendly Landscaping, enhancing program efficiency and client satisfaction. Demonstrating strong interpersonal skills and proficiency in Microsoft Office, I excel in streamlining operations and fostering team collaboration. My ability to quickly master new skills and my dedication to problem-solving have driven successful project outcomes and positive client relationships.
Overview
18
18
years of professional experience
Work History
Program Assistant
Lutheran Family Services Rocky Mountains
Colorado Springs
04.2022 - 12.2024
- Company Overview: Worked with Lutheran Family Services Rocky Mountains in Colorado, I have learned a great deal about the foster care and adoption field.
- Maintained excellent skill in handling incoming calls and emails, responding to inquiries and direct them to the appropriate personnel.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership and deferent department personnel, streamlining daily operations through efficient task prioritization and delegation skills.
- Maintained office supplies inventory, placing orders and office machinery parts to insure smooth operation.
- Supported planning and coordination of different fostering program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of different recruiting and marketing aspects.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Worked with different departments, management and finance department to track expenses, receipts and invoices.
- I also was responsible to generate the accurate check requests.
- Assist in preparing monthly, quarterly and yearly fiscal reports, presentations and other documents as required.
- I assisted the finance department using hundreds of coding numbers for expenses to ensure correct spending and budgiting.
- Assisted in recruitment events and client trainings.
- Tracked refugee families and minor's resettlement budgets to ensure a smooth integration into the community.
- Worked with Lutheran Family Services Rocky Mountains in Colorado, I have learned a great deal about the foster care and adoption field.
Office Manager & Junior Account Manager
Nature Friendly Landscaping
Naples
01.2007 - 03.2022
- Company Overview: I have been learning all aspects of the business from the corporate office to work in sales.
- I managed daily office operations, ensuring efficiency and organization.
- I maintained financial records processed invoiced and managed budgets.
- Overfeed safety procedures were being followed.
- I worked with crew's formants to track employees' hours, and processed payroll checks and deposits.
- I purchased all the supplies needed in day-to-day operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- I have been learning all aspects of the business from the corporate office to work in sales.
- I have held two separate positions, starting as Office Manager in the company and Senior Account Manager.
- My responsibilities were to oversee 2 major accounts.
- I was on site a great deal of the time and would work closely with the four Crew Foremen and the team of crews with our landscape maintenance.
- My key accounts were at a country club resort & private gated residential community.
- My daily interaction was with Corporate Mentor & the Business Development Team, to learn all aspects of the day to day operation.
Education
Administrative Assistant Certificate -
University North Georgia
Dahlonega, GA10.2021
Business Administration -
SNHU
Manchester, NY02.2014
Skills
- Interpersonal skills
- Problem solving
- Documentation and recordkeeping
- Budget management
- Payroll processing
- Expense reporting
- Microsoft Office proficiency
- Organizational skills
- Multitasking abilities
- Quick learning
- Written and verbal communication
- Office equipment familiarity
- Bookkeeping and accounting principles
- Independent work capability
- Program coordination
- Filing systems management
- Inventory management
- Event planning and coordination
- Time management skills
- Team collaboration
- Customer service excellence
- Administrative support tasks
- Data entry accuracy
- Call handling expertise
- Expense tracking and reporting
References
Upon request
Languages
- English, Full Professional
- French, Elementary
- Arabic, Elementary
Timeline
Program Assistant
Lutheran Family Services Rocky Mountains
04.2022 - 12.2024
Office Manager & Junior Account Manager
Nature Friendly Landscaping
01.2007 - 03.2022
Administrative Assistant Certificate -
University North Georgia
Business Administration -
SNHU
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