Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Tapan Parikh

Ahmedabad,Gujarat

Summary

A competent professional with 9 years of experience in Telecommunications& Electrical Field involving Installation & Commissioning, Technical Service Operations, Maintenance Operations and Customer Service. Supervising service operations for rendering & achieving quality services, providing first line customer support by answering queries & resolving their issues. Foreseeing performance bottlenecks and taking corrective measures to avoid the same. Resourceful at strategizing techniques for maximum utilization of manpower. Effective communicator with excellent negotiation skills, with strong leadership qualities and analytical power.

Overview

10
10
years of professional experience

Work History

Senior Manager

Reecomps Teleservices Pvt Ltd
Mumbai, Gujarat
04.2019 - Current

-Managing some aspects of HR and Finance for my organization.

- Earning 2.12 crores revenue monthly for my company.

- Have conducted monthly meetings Reliance Jio Infocom Ltd State Operations Head in following 11 States, including Kolkata, West Bengal, Bihar, Jharkhand, Nagaland, Assam, Mizoram, Nagaland, Tripura, Arunachal Pradesh, Orissa, Manipur and Mumbai.

Senior Telecom Executive and NOC Head

Reliance JIO Infocom Ltd (Working For RSMSL)
Ahmedabad, Gujarat
03.2014 - 03.2019
  • Handling the Services of all utilities.
  • Performing the installations & commissioning of DG, Li-Ion Battery Bank, SMPS.
  • Coordinating with vendor for installation & Commissioning. Handling daily service report, maintaing spares and taking care of entire for services.
  • Preventive and fault maintenance of electrical equipment like DG gen set, SMPS, Battery Bank, Inverter, UPS.
  • Preventive and fault maintenance of AMF panel, Earthling system, LT panels, and Lighting system.
  • Servicing UPS, DG, SMPS, Battery Bank, Precision AC & Comfort AC.
  • Attend every monthly meeting at circle office for Safety related issues & take part of Weekly VC with RCP for WIFI & SC availabilities.
  • Responsible for ISO & TPA audit.
  • Maintain Infra & WIFI – Small Cell uptime as per SLA.
  • Performing the Monthly, Quarterly & Yearly cluster review with O&M Manager, HR & Circle Head.
  • As per SLA, SO7 for the newly integrated sites
  • Coordinate with Vendor for utility commissioning & OFC work.
  • In charge of IBS & managing Estate management issues.
  • Handling Small cell Monitoring & trouble shooting.
  • Handling Wi-Fi Monitoring & trouble shooting.
  • Coordinate with Local & Mumbai NOC if required for trouble shooting.
  • Weekly VC with CMM & NHQ for network uptime availability.
  • Maintain NWA up to 99.80% for CSS & 100% for the MAG1.
  • Maintain NWA up to more than 99.00% for SC & Wi-Fi.
  • HOTO done with construction & vendor team for new built sites & SC – Wi-Fi sites.
  • Responsible for all SA & NSA alarms & also clear all alarms as per SLA.
  • Responsible for 4th Sector integration without alarm as per SLA.

Electrical Site Incharge

L&T ECC GODREJ GARDEN CITY
Ahmedabad, Gujarat
03.2012 - 03.2014

All electrical-related work was supervised by me with 12 electricians working under me.

I was appreciated by the project director and client project manager for providing excellent services.

Education

Bachelor of Science - Electrical Engineering

A.D Patel Institute of Technology, SPU
Anand
06.2011

High School Diploma -

C N Vidyalaya
Ahmedabad
06.2007

Skills

  • Installing, commissioning & troubleshooting problems arising in the total execution of the job
  • Foreseeing performance bottlenecks and taking corrective measures to avoid the same
  • Carrying out inspection tests to determine the effectiveness in view of performance
  • Streamlining the service systems and developing new systems to enhance efficiency
  • Maintaining a proper inventory of spare parts for smooth execution of service operations
  • Imparting service oriented training to Service Engineers / TRT / TRT
  • Handling complaints relating to warranty/ non warranty and quality standards
  • Managing Issues pertaining to customer complaints
  • Collecting & collating data on repeat jobs/ other specific complaints & discussing the same with the technical team for counter measures
  • Handling overall service operations
  • Handling testing and commissioning to analysis and resolving the discrepancies raised by the client by co-ordination with different departments, if required
  • Implementing standards and ensuring adherence to quality standards and standard operating procedure
  • Recommending modifications & rectifications in products or quality standards where warranted
  • Maintaining Reports and intimating concerned departments in regular time intervals
  • Prepare EB Power & Fuel bill & check where deep gaps

Accomplishments

    - 2017-2018 Best ISP Lead at Reliance Jio Infocom Ltd

    -2021-2022 Star Employee of the Year Award at Reecomps Teleservices Private Limited.

Timeline

Senior Manager

Reecomps Teleservices Pvt Ltd
04.2019 - Current

Senior Telecom Executive and NOC Head

Reliance JIO Infocom Ltd (Working For RSMSL)
03.2014 - 03.2019

Electrical Site Incharge

L&T ECC GODREJ GARDEN CITY
03.2012 - 03.2014

Bachelor of Science - Electrical Engineering

A.D Patel Institute of Technology, SPU

High School Diploma -

C N Vidyalaya

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